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TheArk
Level 2

After I rebuilt data, old paid bills show on list when trying to make a payment to vendor

I recently rebuilt my QB file and now I see old paid bills in the list of unpaid bills when i try to make a payment to my vendor.  Vendor Balance and Balance sheet correctly shows that these bills have been paid.  However, the AP aging report shows these bills as unpaid. Seems there's data corruption. I tried to rebulding the data again and see the same issue.  Do you have any ideas on how to correct this?

Solved
Best answer July 28, 2021

Best Answers
MaryLandT
Moderator

After I rebuilt data, old paid bills show on list when trying to make a payment to vendor

Let's fix the data on your company file, TheArk.

 

You can start by restoring the backup copy of your company file to go back from the current data before you rebuild the file.

 

Once done, check for any updates in QuickBooks by selecting Help and then Update QuickBooks Desktop.

 

After updating the file, check again your old paid bills. If they're showing unpaid on the Accounts Payable (AP) report, you can use the QuickBooks File Doctor to fix the company file.

 

Please refer to this link for instructions: Fix company file and network issues with QuickBooks File Doctor. It provides detailed steps to fix the issue.

 

If the same issue persists, I recommend contacting our QuickBooks Live Support Team. They can help you repaid the file.

 

Keep me posted if there's anything else I can help with your company file. I'm always around whenever you have additional concerns.

View solution in original post

2 Comments 2
MaryLandT
Moderator

After I rebuilt data, old paid bills show on list when trying to make a payment to vendor

Let's fix the data on your company file, TheArk.

 

You can start by restoring the backup copy of your company file to go back from the current data before you rebuild the file.

 

Once done, check for any updates in QuickBooks by selecting Help and then Update QuickBooks Desktop.

 

After updating the file, check again your old paid bills. If they're showing unpaid on the Accounts Payable (AP) report, you can use the QuickBooks File Doctor to fix the company file.

 

Please refer to this link for instructions: Fix company file and network issues with QuickBooks File Doctor. It provides detailed steps to fix the issue.

 

If the same issue persists, I recommend contacting our QuickBooks Live Support Team. They can help you repaid the file.

 

Keep me posted if there's anything else I can help with your company file. I'm always around whenever you have additional concerns.

View solution in original post

TheArk
Level 2

After I rebuilt data, old paid bills show on list when trying to make a payment to vendor

After trying file doctor and rebuild, still had errors so had to contact support to have the data service team fix the file.  Thanks for your help.

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