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Ed2021
Level 1

After upgade to QB Pro 2021, POS cannot post to QB. How do you fix it?

How to fix POS failure to update QB Pro 2021 during the end of day procedure?

 

3 Comments 3
BlackRock-Business
Level 3

After upgade to QB Pro 2021, POS cannot post to QB. How do you fix it?

This is far too vague. You must click into the financial exchange log and let us know what the error is. Or if it is not even doing any exchange, please relay the error that comes out right when you try.

Ed2021
Level 1

After upgade to QB Pro 2021, POS cannot post to QB. How do you fix it?

There are no numbered error messages.  I get the notice that Quick Books is already running.  The next notice is that POS cannot connect with QB and I need to start QB, which is already running.   

Mark_R
QuickBooks Team

After upgade to QB Pro 2021, POS cannot post to QB. How do you fix it?

I've got your back on posting your POS end of day report to your QuickBooks Desktop (QBDT) account, @Ed2021.

 

There are several reasons why POS can't connect to QBDT. Here's a list of them:

 

  • The preference to allow the exchange of data with QBDT closed isn't set.
  • The company file you specified is not open.
  • The Preferences window in QBDT is open.
  • The QBDT file that is specified in the QuickBooks Desktop Point of Sale company preferences either doesn't exist or is not the correct company file.

To get this fixed, you'll want to ensure the correct file is open and the preferences are set correctly in QBDT. First off, you'll want to make sure that your QuickBooks Desktop Point of Sale and QuickBooks Desktop are up to date. Once done, let's verify the company file by pressing F2 on your keyboard. This way, we can check if you open the correct company file. Then, verify if the Sales taxInventoryIntegrated Applications, and Financial settings are enabled from the preferences.

 

If the issue persists, you can check out this article to learn more troubleshooting steps to fix the connection between POS and QuickBooks Desktop: Point of Sale is unable to open or connect to QuickBooks.

 

Also, just in case you want to learn more about the Financial Exchange, feel free to read this article for more details: Financial Exchange Overview.

 

Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day.

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