I'm here to get you pointed in the right directions to get assistance with the charge that you received.
To know the details of the charge that you received, It'd be best to reach out directly to our Customer Care Team. They have the tools to pull up your account and provide further information about the charge. This is to ensure that your account is in a secure space since the Community is a public place.
Our contact details can be found here along with our working hours:
I was charged $299.95 on March 28, 2019 for my annual subscription fee. I see an additional charge of $299.95 that posted on my account April 28, 2019. I was able to contact support 24 hours per day, seven days per week for questions that I had. I need a phone number that I can put on file that I can call with questions. The current phone number that I have been using for years is no longer active.
To check the details of your subscription charges, It'd be best to contact our Customer Support team. For security reasons, we're unable to pull up any customer information since the Community is a public forum.
You can follow these steps on how to reach out to our live agents:
Go to the Help menu and select QuickBooks Desktop Help or press F1 on your keyboard.
Give a brief description of your issue and click Continue.
Choose either Get a callback or Start messaging.
I'm only a post away if you have any questions about QuickBooks. Have a wonderful day!