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M5
Level 1

Annual Subscription Charges

Why was I charged $500 for my annual subscription?

That was far more than last year’s subscription price.

9 Comments 9
BettyJaneB
QuickBooks Team

Annual Subscription Charges

Welcome to the Community, @M5.

 

I'm here to get you pointed in the right directions to get assistance with the charge that you received.

 

To know the details of the charge that you received, It'd be best to reach out directly to our Customer Care Team. They have the tools to pull up your account and provide further information about the charge. This is to ensure that your account is in a secure space since the Community is a public place. 

 

Our contact details can be found here along with our working hours:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Feel free to reach back out to me if you have any other questions about this concern. I'll be around to help. Have a good one!

Lisa1961
Level 1

Annual Subscription Charges

Good Morning,

I was charged $299.95 on March 28, 2019 for my annual subscription fee.  I see an additional charge of $299.95 that posted on my account April 28, 2019.  I was able to contact support 24 hours per day, seven days per week for questions that I had.  I need a phone number that I can put on file that I can call with questions. The current phone number that I have been using for years is no longer active.

Thank you,

Lisa

 

AlexV
QuickBooks Team

Annual Subscription Charges

Thanks for visiting the Community, Lisa1961.

 

To check the details of your subscription charges, It'd be best to contact our Customer Support team. For security reasons, we're unable to pull up any customer information since the Community is a public forum. 

 

You can follow these steps on how to reach out to our live agents:

  1. Go to the Help menu and select QuickBooks Desktop Help or press F1 on your keyboard.
  2. Give a brief description of your issue and click Continue.
  3. Choose either Get a callback or Start messaging.

I'm only a post away if you have any questions about QuickBooks. Have a wonderful day!

slrichardson83
Level 1

Annual Subscription Charges

Why do I need to pay $600+ for an annual subscription for my Quickbooks.  I paid for the software when I bought the desktop version.  I can never get a straight answer when I try and contact Quickbooks.  They make it sound like you will lose everything you have in Qucikbooks if you don't subscribe to their every increasing "annual fees"  I don't use payroll so there is no update needed for current tax law changes.

So what does a person get by paying the increasing "annual fee"?  Will my Quickbooks still work if I don't pay it since it is a desktop version that I paid for?  I only use it for my personal checking account and a couple of rental units.  I don't see why $600+ will get me.  I didn't get anything new when I paid the $596 fee last year.

Very frustrated.  I have used Quickbooks for 30+ years and haven't ever seen anything like this before.

Sherri Richardson

 

JuliaMikkaelaQ
QuickBooks Team

Annual Subscription Charges

I know it's significant to know why there's a price increase in QuickBooks Desktop annual subscription, slrichardson83. Let me share some information about this matter. 

 

The annual pricing for QBDT products and services has changed this year. It's due to some improvements made within the software to meet every customer's needs. 

 

You can refer to this blog to see the changes made and get some answers to the most frequently asked questions. 

 

On the other hand, since it is an annual subscription, once you don't pay or the subscription expires, it will inactivate your license, and won't be able to use it to manage your business. However, you can still view your data in a View-only mode for a year. 

 

I'll attach here an article to learn more about this matter: Renew your subscription or use view-only mode in QuickBooks Desktop.

 

Additionally, you can switch from Desktop to QuickBooks Online to manage your business online with no additional fees for access. 

 

You can also compare QuickBooks Online and Desktop through this link

 

Let us know if you have other questions about the new price increase or other concerns with QuickBooks Desktop. We're always here to lend you a hand and guide you.

4Gal
Level 11

Annual Subscription Charges

@slrichardson83 

You have QB Desktop 2023 Pro Plus for single user, correct?

When is your license renewal due date?

slrichardson83
Level 1

Annual Subscription Charges

I have Desktop Pro Plus 2022 for a single user.

slrichardson83
Level 1

Annual Subscription Charges

Yes, I have a single user software but it is Desktop Pro Plus 2022.

Fiat Lux - ASIA
Level 15

Annual Subscription Charges

@slrichardson83 

When is your subscription due?

You don't need to manage payroll, correct?

Contact me in private and we can recommend one option to keep using QB Desktop with a non-subscription license.

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