I have a client with 3 invoices, all different amounts (756.24, 415.32, 609.78). I entered a single Delayed Credit for 2 items (one line is 711.32 and the other is 600, totaling $1371.32). When i apply the credit to the first invoice, it takes the whole amount and creates a negative invoice. I override the credit to make the balance zero. Then the credit is not available to apply to the next invoice and says closed. How do i apply the delayed credit to each of the invoices only in their balance amounts?
I want to share some information about creating a delayed credit and applying it to an invoice.
First, a delayed credit is applied as a line item on the invoice and will show a negative amount. If the credit is more than the total amount of the invoice, you'll get a negative balance on the invoice. The system will not allow you to save the payment transaction if it's value is negative.
To fix your concern, you'll need to create a separate delayed credit with the amount exactly the same with the invoice or lesser.