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Highlighted
Level 1

apply payment from another customer's credit memo

I have a situation for this:

how could we split one customer's credit memo as partially refund and partial pay for another customer's invoice. For example: customer A has $500 credit memo in account, $400 of this CM needs to be refund back to customer A, and $100 credits needs to applied to customer B's invoice. 

How to record this entry? 

Thank you, 

Solved
Best answer August 02, 2017

Best Answers
Highlighted
Community Champion

apply payment from another customer's credit memo

You really cannot apply a customer's credit memo to another customer.  You would have to create a second credit memo to the other customer's name and put notes as to where it came from.

View solution in original post

14 Comments 14
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Anonymous
Not applicable

apply payment from another customer's credit memo

Hi Uqhang, 

 

What version of QuickBooks are you using?  For QuickBooks Online, there is a great article on the learn and support site that shows you how to manage the credit using a journal entry:  https://community.intuit.com/articles/1169472-can-i-transfer-credit-from-one-customer-to-another

 

 

Highlighted
Community Champion

apply payment from another customer's credit memo

You really cannot apply a customer's credit memo to another customer.  You would have to create a second credit memo to the other customer's name and put notes as to where it came from.

View solution in original post

Highlighted
Level 2

apply payment from another customer's credit memo

Not to hijack this thread but I have a related problem. Followed the same steps to create credit memo for customer B but when the credit is applied, it does not show on the pdf version of the invoice. The invoice total in QB invoice form is different than the one shown in pdf, ,the pdf is what we use to send to our customers.  In our e.g., total before credit is $1000, credit is $100, new total is $900 in QB invoice form but the pdf shows $1000.

 

How do we transpose the credit and new total in the pdf? 

 

Thanks!

Highlighted
QuickBooks Team

apply payment from another customer's credit memo

Hi @FzAll,

 

You need to leave the Amount Received field blank when applying credits to your invoice. Let me guide you how.

 

When you apply credits to your invoices, you'll need to leave the Amount Received field as blank or enter 0.00. If you've already applied the credit to the invoice, you can delete the payment and recreate it by following these steps:

  1. Open the invoice.
  2. Click on Receive payment.
  3. Select the invoice and Credit Memo in the Credits section.
  4. Enter 0.00 on the Amount Received field.
  5. Click on Save and Close

I've provided a screenshot below for your visual reference.

 

 

You can open the invoice again to check if it's already showing the correct balance. On the PDF, it'll also show a payment matching the credit memo applied. 

 

 

Fill me in on how this goes. If you have other concerns, don't hesitate to leave a comment below. I'll be here to assist you.

Highlighted
Level 2

apply payment from another customer's credit memo

Thank you!

 

I use Premier Retail version of QB. Our versions are different but I get what you are saying. I moved the credit applied checkbox to the upper section but I can't save 'Receive Payments' form with 0.00 ----> http://prntscr.com/mxga2k

 

Checking the invoice line on receive payment gives this error message --> http://prntscr.com/mxgdl1

 

 

Highlighted
Level 2

apply payment from another customer's credit memo

I also have credit of of 99.5 applied to my invoice and I don't see how I can unapply this credit to the invoice or remove it to start from scratch. 

Highlighted
QuickBooks Team

apply payment from another customer's credit memo

Thank you for getting back to me and verifying the product you're using, @FzAll.

 

Allow me to add a few more details and help you apply your credits.

 

QuickBooks Online and QuickBooks Desktop have different interfaces. The one I provided above is for the online version.

 

Since you're using the desktop version, there's no need to change anything on the invoice or credit. You'll only need to correctly apply the credit to your invoice to show correct balances. 

 

If you've already applied the credit, you'll need to delete it and re-apply it to the invoice. 

 

Here's how you can remove the previously applied credit:

  1. Open the invoice.
  2. Click on Apply Credits.
  3. Untick the Credit Memo in the Previously applied credits section.
  4. Click on Done.

 

 

Here's how you can re-apply the credit: 

  1. From the invoice, click on Apply Credits.
  2. Select the Credit Memo from the Credits section.
  3. Click on Done.

 

 

 

Let me know how this goes. Should you have follow-up questions or concerns, don't hesitate to tag me in your comment. I'll be here to help you.

Highlighted
Level 2

apply payment from another customer's credit memo

Hi,

 

Sorry I was occupied with workload and couldn't try the suggestion before. 

 

I followed the steps to unlink and relink the credit but it doesn't resolve the issue and does not transpose the credit on the pdf :smileysad:

 

Thank you teaching me to un-link credit :). 

 

http://prntscr.com/myg2fa

 

Not to astray but I have the same issue with samples, I have 5 samples for my client at no charge but because the $$ amount is 0.00, those sample line items don't transpose to the pdf as well but the moment I put 0.01 for the sample, the sample lines show on both invoice and packing slip pdf. 

 

Thank you for being patient, I do want to get this issue resolved. 

Highlighted
Moderator

apply payment from another customer's credit memo

Sending good vibes to you, FzAll.

Allow me to take over and help you transpose the credit memo in the PDF.

 

The following steps will help you transpose the credit memo in the PDF.

 

Here's how:

 

  1. Open the invoice.
  2. Click the Formatting tab and choose Customize Data Layout.
  3. Go to Footer tab.
  4. Select the Payment/Credits.
  5. Hit OK.
  6. The credits will show under the total amount of your invoice in the PDF file.

 

 

 

You may find these articles helpful:

That's it. Drop me a reply below if you have additional questions about credit memo in QuickBooks Desktop.

Highlighted
Level 2

apply payment from another customer's credit memo

You have made my day complete, thank you! 

 

This issue was bugging me and I knew there was a solution but just couldn't figure it out. I missed to see 'Custom Data Layout' tab before and now I know where to find it :smileyhappy:

 

One key issue resolved, one more issue to go to transpose sample data with 0 values. 

 

Thank you again RoseMarjorie!

Highlighted
Moderator

apply payment from another customer's credit memo

Thanks for getting back to me, FzAll.

It's good to hear that I was able to help. Let's transpose a sample data with 0 values in QuickBooks Desktop.

 

Are you referring to the line item on the invoice that has a zero value?

 

 

Looking forward to your reply. Best regards.

Highlighted
Level 2

apply payment from another customer's credit memo

Yes RoseMarjorie.

The sample line item with 0 cost shows in your pdf but not on ours. 

 

Thank you! 

 

Highlighted
Anonymous
Not applicable

apply payment from another customer's credit memo

Thanks for getting back to us, FzAll.


Since the line item with zero amounts doesn’t show in your PDF, I’d recommend, running the PDF repair tool to fix this. To do so, please refer to the first solution provided in this article: https://quickbooks.intuit.com/community/Income-and-expenses/Troubleshoot-PDF-and-Print-problems-with....

 
If you’re experiencing the same issue after following the article, it’d be best to contact our support team for further assistance. Here’s how:

 

  1. Visit this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Choose your product: QuickBooks Desktop.
  3. Choose Pro or Premier.
  4. Select any main topics and sub topics.
  5. Scroll down, and click the Get Phone Number button.


Drop by again if there’s anything else we can help you with. 
 

Highlighted
Level 2

apply payment from another customer's credit memo

Thanks for the pointer but the issue was not with pdf tool. 

 

Here's the solution after digging all the preferences, I thought the issue could be due to cash basis vs accrual basis but that isn't the case --> Disable the checkbox on preferences tab of Sales Order

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