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Ffraga
Level 3

Autofill vendor bill

Hi Everyone,

I'm using QBE 20.0 and when I selected to enter a bill, in the past, after I selected the vendor it brought all information from the last bill from this vendor.(amount, memo, invoice, etc)

 

Now, it only comes with the information from the vendor registry. how to enable it again?

the check box on Edit=>Preferences=>General=> "AUTOMATICALLY RECALL INFORMATION" is enabled, and I tried both options and the result is the same.

 

How can I enable it again?

Could someone help me with that?

 

Thanks,

Fernando.

 

Solved
Best answer May 13, 2021

Best Answers
JenoP
QuickBooks Team

Autofill vendor bill

Hi there, Ffraga.

 

For now, I'm not seeing any updates or changes about this feature. I've also tried creating a couple of bills in QuickBooks and the system auto-fills the information based on the previous details.

 

Let's make sure that you have the latest maintenance release. Use this article as a guide: Update QuickBooks Desktop to the Latest Release.

 

Next, temporarily turn off the auto-recall information and log out of the company file. Then, log back in and turn it back on. 

 

Once done, create another bill to check if the details are now automatically filling in. 

 

I would also recommend reaching out to our chat and phone support teams if the issue persists. They can take a closer look at this to determine why the feature is not working for some users. Here's how:

 

  1. Go to the Help menu and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter a brief description of your concern. 
  4. Click Let's talk and then choose a way to connect.

 

More details about their contact details are discussed here: Contact QuickBooks Desktop Support

 

Lastly, let me share these articles for additional guidance just in case you need these in the future:

 

 

Don't hesitate to get back here and reply to me if you have follow-up questions. You can also post new questions if you need anything else in the future.

 

View solution in original post

4 Comments 4
Rustler
Level 15

Autofill vendor bill

As I understand it, they changed it to the way it is now because (for most of us) the previous details of the transaction are not applicable to the new one

Ffraga
Level 3

Autofill vendor bill

that's strange, because I still have users with this feature enabled and some not, but when I compare the preferences, there is no difference.

JenoP
QuickBooks Team

Autofill vendor bill

Hi there, Ffraga.

 

For now, I'm not seeing any updates or changes about this feature. I've also tried creating a couple of bills in QuickBooks and the system auto-fills the information based on the previous details.

 

Let's make sure that you have the latest maintenance release. Use this article as a guide: Update QuickBooks Desktop to the Latest Release.

 

Next, temporarily turn off the auto-recall information and log out of the company file. Then, log back in and turn it back on. 

 

Once done, create another bill to check if the details are now automatically filling in. 

 

I would also recommend reaching out to our chat and phone support teams if the issue persists. They can take a closer look at this to determine why the feature is not working for some users. Here's how:

 

  1. Go to the Help menu and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter a brief description of your concern. 
  4. Click Let's talk and then choose a way to connect.

 

More details about their contact details are discussed here: Contact QuickBooks Desktop Support

 

Lastly, let me share these articles for additional guidance just in case you need these in the future:

 

 

Don't hesitate to get back here and reply to me if you have follow-up questions. You can also post new questions if you need anything else in the future.

 

View solution in original post

Ffraga
Level 3

Autofill vendor bill

Hi Jeno,

 

it was solved partially because it is now working for some vendors but not for all.

 

As you suggested, I will contact support to check it, it seems something specific now.

 

Thanks

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