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Level 1

Automatic Payment Receipts

When automatic monthly payments by credit card are charged, will the customer automatically receive a receipt or email that the payment has been made?

2 Comments 2

Automatic Payment Receipts

I'm glad to see you here in the Community, MHConnec.


Yes, you're right. Once your customer pays their invoices, the system will automatically send an email payment receipt confirming the payment has been made.


To manage customer notifications, you can refer to this article: Turn on or off Customer Notification Emails for Recurring Payments.


Additionally, I'm including a few resources below which may come in handy if you need to issue a customer refund as well as manage deposit alerts:


Merchant Service Center - Email Alerts.

Void or refund customer payments in QuickBooks Desktop.


Please don't hesitate in responding if you have any further questions. I'll be here to help. Have a wonderful day!

Level 1

Automatic Payment Receipts

Thank you, but that didn't answer the question. If the office setups up automatic monthly reoccurring payments, do the customers receive an email each month when the payment processes?

I am aware that when they click the link and make their payment, they get a receipt. But does that happen when payments are automatically charged?

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