When will we be able to automatically have the convenience fee charged by QB Payments added to the total payment when a customer chooses to pay via credit card? We don't want to make any money off the customer for them choosing to pay with credit card, we just want them to cover the cost of the transaction. There's no way for us to know beforehand if they will want to pay with check or credit card, and adding a line item on the invoice is not only inaccurate, but also causes the line item itself to be charged the fee. QBO knows the credit card fee when the customer goes to pay, so it should be able to just add it on to the total charge.
@M_Sbitani Welcome to community.
Intuit Payments does not support passing on merchant fees to your customers, it is outlined within the Merchant Agreement under Section 21; last bullet point.
Also keep in mind, if you add an additional fee to the invoice, the fee will be calculated on that additional amount as well.
Ex: $100 invoice paid online. Fee would be $2.90 + .25 = $3.15
$105 invoice (you add a fee) paid online. Fee would be $3.05 + .25 = $3.30
Let us know if you need additional help.
I understand the dilemma as a small business where every dollar matters and small businesses get charged higher fees especially when there is no office open to offer a card swipe. Even our state charges us a percentage to pay our sales taxes online. If the government does it then you would think a business would have that option. If we were a large volume business it wouldn't matter as much. We want customers to have the convenience and they would have the choice to pay by credit card or not.
Ask your clients to utilize MP as the payment service. Stretch your clients’ cash flow by creating up to a 45-day float by paying bills via a credit card, even if the vendor doesn’t accept credit cards. Vendors get paid with a physical check or with electronic bank transfers.
Hey OP and bookkeeping2020,
That convenience fee option is available with a Quickbooks add-on called Bill & Pay. An additional X%, or X flat fee is added only when customers select the credit card payment option online or through the email link. If you process the payment from your end, you also have the option to waive the fee. The fee amount is categorized and synced back with Quickbooks for each transaction.
I'll keep an eye on this thread, if you have specific questions please reply here or reach me directly by PM.