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Level 1

Bank transfer from your customer has been canceled

I received a 'bank transfer from your customer has been canceled'. Customer has money in account (sent me screenshots) and I was charged $10. Is there a way to contact QB to get this refunded and reprocessed without dealing with the (mostly) useless call center?

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QuickBooks Team

Bank transfer from your customer has been canceled

Hello there, IEGLLC.

I'm here to direct you to the best support to assist you with your bank transfer concern.

 

ACH payments from your customers can sometimes be rejected due to incorrect information. To know more details about the reason behind the 'bank transfer from your customer has been canceled' message that you received, I'd suggest giving our Merchant Services Department a call. They have the necessary tools to verify this issue with you.

 

Please know that the Community has your back whenever you need it. Wishing you and your business continued success.

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Level 1

Bank transfer from your customer has been canceled

It's kind of stupid that it says to call mercent services but doesn't list a phone number.

It's also stupid that the message doesn't link to the trasaction. For the price of these services you'd think that someone would be tring to make this easy to use and not as inconvient as possible. 

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QuickBooks Team

Bank transfer from your customer has been canceled

Hi there, @Enzo.

I appreciate you reaching out to us regarding with this concern. Allow me to get this straightened out for you.

 

When it comes to customers bank transactions issues, all we have to do is to reach out to our Merchant Services Department so they can pull up your account and verify the cause of your concern. You can reach them through this number 800.558.9558 and they are open from Mon-Fri 5AM to 7PM Pacific Time.

 

Also, I'll send your feedback to our Developers. That way they'll be able to determine how we can help you run your business easier. 

 

Please know that the Community is always here if you have any questions with QuickBooks. 

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