Hi, I'm using bill.com. I have a vendor set up with multiple address lines (street name, po box). When I go throught the bill.com payment process and say I want to mail a check, it is only showing me one address line. Is this a limitation or does it actually use all address lines to mail the check?
I hope your week is going well so far. Allow me to point you in the right direction to get the support you need so that you can fix the mailing address problem with your vendor.
You're on the right track. The check will only show and allow one mailing address. The reason is that you don't want to send the same check to different locations. However, I do recommend contacting Bill.com so they use their advanced tools to ensure that all the information looks correct on their end. If you need to change the mailing address for the vendor, they can help with that as well.
My peer @Candic_C is correct. You can only print one mailing address for your bill.com check. In your case, it looks like Suite 1b is part of the main address. This means that it should print or appear in your check.
Thus, I recommend reaching out to the Bill.com support team so they can look further into this. To do that, you can follow the steps outlined by my colleague above.