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Level 1

Bills

In October 2019 we were using QB Pro 2018 and 1000's of our past vendor bills just showed up as "negative" as if they were bill payments. We switched to Enterprise, but no help there. QB's Data Services said they do not have a fix for this error in their software. They said it occurs sometimes when there is not enough RAM. We have 16GB or RAM and only using 5.4GB of it normally. All our past reports are corrupted and Support says to go to a previous Backup that is clean.   Has anyone experienced this problem???

2 Comments
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QuickBooks Team

Bills

Hi @Hal1951,

 

It appears that your system has more than enough RAM to handle the conversion task. I'd suggest contacting our Data Services team again for assistance with this matter. 

 

You can have them retry the conversion process and ensure that your company file is converted correctly this time. 

 

In case you have any queries concerning our Data Services process, open this article: QuickBooks Data Services FAQ.

 

Leave a comment below in case you have other queries in mind. I'll be sure to get back to you.

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Level 14

Bills

@Hal1951 

How big was your data file size on Pro 2018?

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