My customer paid their invoice online using bank transfer. The payment was returned as a bounced check. After the funds were deposited and then taken back out I completed the transaction as a bounced check in QB. The problem is my customer can not pay the invoice through bank transfer. When I send them the invoice and they click to open it, the invoice shows as paid and there is no option to pay it. But when they click to view the invoice it shows as past due. In QB the charges were reversed and the invoice is still open.
Hello there, Kkulyn.
As of this scenario, you have two options to record a bounced check. I'd be glad to show you how to do that. Please be guided by the steps below:
To do record bounced check manually, please check out this article for your reference: Handle Non-Sufficient Funds (NSF) or bounced check from customers.
You can always count me in if you have questions about this process. I'll be here to help. Take care.
I wasn't able to create my own question, so I am asking it here.
I have Enterprise Solutions 18.0. I followed the Help instructions for the returned check. It seemed to have worked great.
I received a check from the same company for a different invoice (doesn't really matter). I discovered the transaction to show the previous check was bounced that I have a credit for the same amount that wants to apply to invoices. Which I shouldn't have because it is the bounced check.
How do I correct this?
Let me add some information about bounced check that is showing as credit, AcunaB7.
Normally, bounced checks aren't supposed to show up as a credit on your customer's account, it's because QuickBooks creates a journal entry that credits your bank account and debits the Accounts Receivable (A/R) account. After that, the payment is removed from the invoice, which will be then reopened.
You can delete the bounced and make sure that you've recorded the payment before doing these steps:
To delete the bounced check:
To delete the General Journal Entry:
Once done, you can now follow the steps on this article: Handle Non-Sufficient Funds (NSF) or Bounced Check from Customers.
You'll want to add and match bank transactions with what you've entered in QuickBooks Desktop.
Feel free to let me know if you have questions about the process. The Community is always here for you 24/7. Stay safe always!