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Level 1

Bounced Check

My customer paid their invoice online using bank transfer. The payment was returned as a bounced check. After the funds were deposited and then taken back out I completed the transaction as a bounced check in QB. The problem is my customer can not pay the invoice through bank transfer. When I send them the invoice and they click to open it, the invoice shows as paid and there is no option to pay it. But when they click to view the invoice it shows as past due. In QB the charges were reversed and the invoice is still open. 

3 Comments 3
QuickBooks Team

Bounced Check

Hello there, Kkulyn.


As of this scenario, you have two options to record a bounced check. I'd be glad to show you how to do that. Please be guided by the steps below:


  1. In your Quickbooks Desktop (QBDT), go to the Customers menu select Customer Center.
  2. Click on the Transactions tab, then choose Received Payments.
  3. Double-click the payment you want to record as NSF.
  4. On the receive payments window, click the Record Bounced Check icon on the Main ribbon tab.
    Note: The check must not be waiting to be cleared in the Undeposited Funds account, as it would have to have cleared the bank in order to bounce.
  5. In the Manage Bounced Check window, enter the following information, then select Next.
    Note: All these fields are optional. You can leave them blank if there weren’t any additional charges from the bank or if you don’t want to charge your customer for it.
  6. QuickBooks will show you the Bounced Check Summary, for you to know what will happen behind the scenes. 
  7. Select Finish.

To do record bounced check manually, please check out this article for your reference: Handle Non-Sufficient Funds (NSF) or bounced check from customers.


You can always count me in if you have questions about this process. I'll be here to help. Take care.

Level 1

Bounced Check

I wasn't able to create my own question, so I am asking it here.

I have Enterprise Solutions 18.0.  I followed the Help instructions for the returned check.  It seemed to have worked great.  


I received a check from the same company for a different invoice (doesn't really matter).  I discovered the transaction to show the previous check was bounced that I have a credit for the same amount that wants to apply to invoices.  Which I shouldn't have because it is the bounced check.

How do I correct this?

QuickBooks Team

Bounced Check

Let me add some information about bounced check that is showing as credit, AcunaB7.


Normally, bounced checks aren't supposed to show up as a credit on your customer's account, it's because QuickBooks creates a journal entry that credits your bank account and debits the Accounts Receivable (A/R) account. After that, the payment is removed from the invoice, which will be then reopened. 


You can delete the bounced and make sure that you've recorded the payment before doing these steps:

To delete the bounced check:

  1. From the Customers menu, choose Customer Center.
  2. Select the customer's name.
  3. Go to the Transactions tab.
  4. Click the Show drop-down menu located on top of the Type column, then select Received Payments.
  5. Double click the payment that you recorded as a bounced check.
  6. From the Edit menu, select Delete Payment.
  7. Hit Yes.

To delete the General Journal Entry:

  1. From the Customers menu, choose Customer Center.
  2. Select the customer's name.
  3. Go to the Transactions tab.
  4. From the Show drop-down menu, choose All Transactions.
  5. Double click the General Journal.
  6. From the Edit menu, select Delete General Journal.
  7. Click Yes.

Once done, you can now follow the steps on this article: Handle Non-Sufficient Funds (NSF) or Bounced Check from Customers.


You'll want to add and match bank transactions with what you've entered in QuickBooks Desktop.


Feel free to let me know if you have questions about the process. The Community is always here for you 24/7. Stay safe always!

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