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SGCPC
Level 2

Buggy on my QB invoice

Hi all, my quickbooks invoices template have got a bug as shown in the picture. It was after i migrate my Quickbooks desktop from 2014 premier to 2021 premier.

 

I tried to create a new company and import my old invoice template, there are no background line. But for my old migrated file, there are background lines on the invoice. 

 

I try migrating my old files to new files using backup copy and portable copy. Both have the same issues with the invoices template. Please help

Solved
Best answer May 07, 2021

Best Answers
SGCPC
Level 2

Buggy on my QB invoice

Thanks for the reply, I have managed to remove the grey line as advised by your colleagues. The way to solve it was:

  •       Click Print for any one of your invoice
  •       Tick/Untick Do not print lines around each field.
  •       Do the other way round and your invoice will not show any more grey line.

View solution in original post

5 Comments 5
IamjuViel
QuickBooks Team

Buggy on my QB invoice

I appreciate the screenshot you've provided, @SGCPC.

 

Let's try running the Verify and Rebuild to isolate this concern for a possible data damage. Also, it's a built-in tool that can auto-detect and auto-resolves minor company file data issues. 

  1. Go to the File menu.
  2. Click Utilities.
  3. Select Verify Data.
  4. When prompted with error, click Rebuild Now.

Or you can follow these steps to rebuild your data:

  1. Hover to the File menu.
  2. Go to Utilities.
  3. Click Rebuild Data.

Once completed, let's restart your computer to ensure that all components  are updated. You can read through this article for more detailed steps: Resolve data damage on your company file.

 

Also, you can refer to these articles as additional reference in managing your invoices and other sales forms in QuickBooks:

Know that you're welcome to comment below if you have other concerns or follow-up inquiries about using QuickBooks. I'm just around to help. Take care always.

SGCPC
Level 2

Buggy on my QB invoice

Hi, thank you for your reply.. i have tried verify and rebuild. Both showing no error. Please help..

SGCPC
Level 2

Buggy on my QB invoice

Hi, thank you for your reply. I have verify and rebuild but both showing no error. I restarted after doing them, the black background line still occur. Please help..

RCV
QuickBooks Team
QuickBooks Team

Buggy on my QB invoice

Let's perform some steps to get the imported invoice template working in QuickBooks, Lemmerot. 

 

I appreciate you for performing the steps provided by my colleagues. To better isolate this one, let's try opening another company file to check if you're having a problem with only one file and not the program itself. Let me show you how:

  1. In your QuickBooks, go to the File menu at the top left.
  2. Choose Close Company.
  3. In the No Company Open window, click the drop-down arrow in the Open a sample file icon.
  4. Choose a sample file and click on it.

 

If the same something happens, there may be a damaged component on the software. We can repair your QuickBooks Desktop to fix this one. If the problem persists, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

 

Visit our QuickBooks Help Articles page for more insight s about managing your business in your software.

 

Feel free to update us after contacting our support or performing the solutions, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always. 

SGCPC
Level 2

Buggy on my QB invoice

Thanks for the reply, I have managed to remove the grey line as advised by your colleagues. The way to solve it was:

  •       Click Print for any one of your invoice
  •       Tick/Untick Do not print lines around each field.
  •       Do the other way round and your invoice will not show any more grey line.

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