Bundles not listed in Products/Services list

Thanks for posting here in the QuickBooks Community, @Teresa123,

Have you tried accessing your QBO account in Incognito mode? This will help check if this issue with adding bundles is caused by the large data in the cache. Your browsing activity will constantly overwrite itself without deleting the old stuff. This often cause problems with QuickBooks functions and performance.

The private window will not save any history making it a good place to identify browser problems. To start Incognito mode, use these keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to add bundles while in private browsing, clear the browser's cache. This will help delete the history, so you can start in a clean slate. 

I'll be adding some links to help you with your 

• Introducing QuickBooks Bundles and Reorder Points
• Add product and service items to QuickBooks Online
• Change product and service item types in QuickBooks Online

If the same thing happens, I recommend contacting our Support Team. Reach us during our support hours from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays. Here's how to contact us:

1. Go to the Help menu then select Contact us.
2. Enter the keyword Account Management and Billing in the What can we help you with? box.
3. On the next screen, scroll down to the Choose a way to connect with us section.
4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
   
5. When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. See this:

When you're connected, provide all the information about your concern or request a viewing session with out representative.

Kindly update me on how it goes. I want to make sure this is resolved and I'll be right here if you need anything about bundles or anything else. Have a good one!