Congrats on making your first post here in the Community. To receive the best answer and direction to take with your questions, you'll need to contact our Merchant Services Support Team. They have additional tools to help you out. Here's how:
Go to the Help icon in the top right-hand corner.
Select Contact Us.
Type in your question and press Let's Talk.
Scroll down and choose to Get a Callback.
It's that easy. If you run into any trouble, please let me know. Take care!