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Level 1

Can I creat a Return merchandise authorization form on qb?

1 Comment
QuickBooks Team

Can I creat a Return merchandise authorization form on qb?

Hello, denise50. 


Thank you for posting in the Community. In QuickBooks, there is no Return Merchandise Authorization form (RMA). As a workaround, we can create a Credit Memo, once the item returns to you and needs to be closed out so those quantities can be adjusted within QuickBooks.  


Here's how to create a credit memo: 


  1. Click the + New
  2. Choose Credit memo
  3. Enter all the information needed. 
  4. Press Save and close

Once the product arrived from the customer, you'll return the particular amount from the customer. 


Feel free to message again if you have additional questions. We're always delighted to assist. Have a great day!

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