Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
Showing results for 
Search instead for 
Did you mean: 
Level 1

Can not process a payment on card reader. everything is connected

processing account may be disabled or suspended
1 Comment
QuickBooks Team

Can not process a payment on card reader. everything is connected

Hi there, @monicar-hus.


It's possible that there is an issue with your QuickBooks payment account. This can be the reason why you're unable to process your payment on your card reader. 


I'd recommend contacting our QuickBooks Payments Support team so they can take a look at your account. This way, we can identify the cause of the issue and address it. You can reach out to them by clicking this link: Contact Payments Support.


In addition, you can sign in to the Merchant Service Center from a web browser. This is where you can manage your payment account in the Merchant Service Center and check your status.


Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!

Need to get in touch?

Contact us