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Best answer June 27, 2020
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Hello again, dafna.
Since we've performed the basic troubleshooting steps, I recommend reaching out to our Customer support team, they have the tools to pull up your account in a secure environment and determine why you're getting this issue.
Also, I want to ensure your issue gets prioritized and addressed on time, thus I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.
You can follow the steps below to connect with us:
- Enter or say “Talk to a human.”
- Choose a way to connect with us:
- Post a question and get answers from tax specialists and other customers like you
- Start a chat with a support expert
- Get a callback from the next available expert
You may also read this article to learn more about online banking: Connect bank and credit card accounts to QuickBooks Self-Employed.
Please don't hesitate to reach back out to me if there's anything else you need. Have a great day. Take care!
You've got me. I'm here to help you view your PayPal account, @dafna.
Yes! You can integrate your PayPal account in QuickBooks. If you don't see the PayPal account in your bank feed, it might be toggle off. We can modify the setting to turn it on. Here's how:
- Click the Settings ⚙ and choose Bank Accounts.
- Look for the account PayPal Account.
- In the Show Account section, select the toggle to ON.
I’m adding these articles to help give you a better idea of how to show your account in QuickBooks and ways to manage them.
Feel at ease to leave a comment below if you have additional questions. Have a fantastic day and keep safe always!
Hello again, dafna.
Since we've performed the basic troubleshooting steps, I recommend reaching out to our Customer support team, they have the tools to pull up your account in a secure environment and determine why you're getting this issue.
Also, I want to ensure your issue gets prioritized and addressed on time, thus I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.
You can follow the steps below to connect with us:
- Enter or say “Talk to a human.”
- Choose a way to connect with us:
- Post a question and get answers from tax specialists and other customers like you
- Start a chat with a support expert
- Get a callback from the next available expert
You may also read this article to learn more about online banking: Connect bank and credit card accounts to QuickBooks Self-Employed.
Please don't hesitate to reach back out to me if there's anything else you need. Have a great day. Take care!
Hi, irbaboon.
Sine the steps above didn't work, I'd recommend reaching out to our QuickBooks Self-Employed Support so they can help you investigate this further.
All account-related concerns need to be directed to our phone support for security purposes. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.
Here's how to contact us:
- Go to the ? Help menu.
- Choose Contact us button.
- In the Ask a question (or tell us what's wrong), describe the problem you're having.
- Hit Continue.
- Choose your contact options in the Choose a way to connect with us section.
You may want to refer to this write-up to help guide you in connecting a bank account: Connect bank and credit card accounts to QuickBooks Self-Employed. On the same link, you'll find an article that provides steps on how to categorize your transactions.
Drop your comment below if you have other account management or QuickBooks concerns. I'll do my best to help you. Have a good one.
