Thanks for reaching out. I would be happy to look into this for you. Just to clarify the issue, are you saying sales receipts that you created are not showing up in QuickBooks? These are sales receipts that were there, but now are not? I just want to make sure we're on the same page here.
Ok I think I get the picture. The sales receipt is still in QuickBooks, but when you're trying to match it's not coming up in the banking. I think for this issue, a screenshare with one of our agents is going to be the best method of figuring out what's happening here. Let me provide you with the contact information for support so you can get in touch with one of our agents. They would be happy to help get this figured out:
It didn't allow you to continue holding? That's odd. I know sometimes the IVR will advise to submit a call back request through your QuickBooks Online, but it should still allow you to hold for a representative. Can you try going through help and contact us through your QBO to request a call back? That way, an agent will reach out to you directly.