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Level 1

Can't Match Sales Receipt

For the past two years, I have created sales receipts, waited for the net sales to be deposited to my account and then matched them up and resolved the difference (fees).

 

For the month, the receipts are not showing up. How can I get them to display again?

5 Comments
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Moderator

Can't Match Sales Receipt

Hi Carolyn,

 

Thanks for reaching out.  I would be happy to look into this for you.  Just to clarify the issue, are you saying sales receipts that you created are not showing up in QuickBooks?  These are sales receipts that were there, but now are not?  I just want to make sure we're on the same page here.

 

Let me know!

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Level 1

Can't Match Sales Receipt

I (currently) have one sales receipt that is not showing up when I am trying to match a deposit.

 

In the past I have created numerous sales receipts and have been matching them to the deposits when they arrive in the bank account. I receive net amounts because of fees.

 

I use the resolve toggle to account for the difference between the sales receipt and the fees deducted which then equals the net amount actually received . 

 

All my sales receipts have been created the same, however, recently I have transactions that when I use 'find match' cannot be found.

Highlighted
Moderator

Can't Match Sales Receipt

Hi again, @Carolynn33,

 

Ok I think I get the picture.  The sales receipt is still in QuickBooks, but when you're trying to match it's not coming up in the banking.  I think for this issue, a screenshare with one of our agents is going to be the best method of figuring out what's happening here.  Let me provide you with the contact information for support so you can get in touch with one of our agents.  They would be happy to help get this figured out:

 

Contact Payments Support

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Level 1

Can't Match Sales Receipt

I called the number, but it told me to disconnect and hang up.

Highlighted
Moderator

Can't Match Sales Receipt

It didn't allow you to continue holding?  That's odd.  I know sometimes the IVR will advise to submit a call back request through your QuickBooks Online, but it should still allow you to hold for a representative.  Can you try going through help and contact us through your QBO to request a call back?  That way, an agent will reach out to you directly.

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