I suddenly cannot save or send an invoice with the bank account and/or credit card payments enabled. I get a two-line message that says: " Error processing online invoice" and "Not a valid Money: 'NaN'"
Has anyone else encountered this and found a fix?
Hi there, Stephanie.
Let me share a couple of steps that can resolve resolve common issues when using QuickBooks Payments in QuickBooks for Mac. Here's how:
Step 1: Create a back up file
Before you get started, make sure to create a back up file.
Step 2: Disconnect your Payments service from the company file
Step 3: Refresh the QuickBooks eInvoicing keychain
Step 4: Reconnect your Payments service
Step 5: Create a new invoice
Then, send the invoice if you're able to save it.
Let me know if you need more help with this.
Thanks for the instructions. I don't see anything that says QuickBooks_eInvoicing in the Keychain. I only have User Password, WebCrypto Master Key, and emailing. I had already tried disconnecting from payments before I wrote in and that didn't do anything. I'm not usually connected through Merchant Services. A few days ago Quickbooks "ate" a whole bunch of invoices, payments, and POs. I wonder if this is related.
Hi there, StephanieLV.
Thank you for coming back and I appreciate you for following the steps shared above to fix the issue or error you're encountered. I suggest contacting our QuickBooks Merchant Support Team. They have the special tools to pull your account and investigate why you're unable to save or send invoices with a bank account or CC payments enabled.
On the other hand, you can run the Verify/Rebuild tool to help identify the most commonly known data issues within the file and resolves them. This is also the reason you can't see anything that says QuickBooks_eInvoicing in the Keychain.
Please refer to this article to see steps on how you can check when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.
Please let me know the call goes by leaving a comment. I want to make sure this taken care of for you.
I've had this same exact issue and Quick books support just transfers me around from one chat to another and refuses to let me speak to anyone. AND I pay extra for the tech support annually. I've spent about six hours trying to get this issue fixed so I can process and ten thousand dollar payment from a client. Nothing works. Quick books customer service is, in my opinion, about as bad as it gets. I would discourage anyone from signing up.
This still isn't working. Happens to some invoices and not to others
Please send an update with a fix. Quickbooks for Mac should be able to take all types of payments at all times. The bug needs to be fixed.
I want to ensure this is taken care of, @salesAPS.
To fix this, I'd recommend getting in touch with our QuickBooks Merchant Support Team. This way, they can pull up your account securely and investigate why you're unable to save or send invoices.
I've also added this article about how you can check when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.
Please know that you can always get back to us if you have other questions. I'm always here to help.
no, you are missing the point.. I can send all of my invoices.
It is the "NaN" error that is frustrating. I can create a certain invoice, click the button to allow the customer to pay online with a credit card, and send it...that time. Then do the exact same process again and it will give me the "NaN" error.
No rhyme or reason to it. I follow the reset instructions, shut down my computer, all of that and the error will still "sometimes" show up
If I were in your situation, I would feel the same way, salesAPS.
I would still recommend reaching out to our Merchant Services Support Team. One of our specialists can further check on this and make sure to get to the bottom of this error message. That way, you'll get back to business.
If you need help with QuickBooks payments, you can check out our QuickBooks Payments FAQ. It provides lists of articles that may help you with the most commonly asked questions.
Should you have more questions about QuickBooks, feel free to message us again. We're always glad to help.
Hopefully this will help the other real users of Quickbooks for Mac instead of calling in and waiting on hold...
The only work around that I have been able to find for the "not a valid money" error is this:
Not a perfect work around, but it keeps my invoice #s in order. And I don't have to do it on every invoice, I do not know the reason behind getting the error.
Still hoping that someday that error is fixed by Quickbooks
I have experienced this issue since the beginning of 2021 and it is still occurring. I have discovered that I receive this error when there is a line on the invoice that is a negative amount. My workaround for now is to send the client a separate "payment link invoice" for the net amount of the actual invoice. Once the amount is paid, delete the payment link invoice and receive the payment against the actual invoice. Needless to say, this is a huge pita - - mostly for our customers.