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southernadmin
Level 1

Can't split accounts receivable

I'm trying to split a deposit in QuickBooks Pro 2020 - I need separate transactions for checks from two different places, that are each for the Accounts Receivable account. I'm receiving the warning message You cannot use more than one A/R or A/P account in the same transaction. I'm confused as to why I'm not able to do this, as I just switched to desktop from QBO and was always able to do this kind of split in the online version. 

 

I did find the article here https://quickbooks.intuit.com/learn-support/en-us/accounts-receivable/warning-you-cannot-use-more-th... but this does not answer my problem. 

 

Thanks so much!

3 Comments 3
Candice C
QuickBooks Team

Can't split accounts receivable

Good Afternoon, @southernadmin

 

It's nice to see a new face here in the Community. The article that you provided is the most helpful guide to help resolve and work around this issue about not being able to have more than one A/R or A/P account in the same transaction. In this link, you'll be able to choose from a few options to work around this issue. Here are four ways: 

 

  • Transfer an amount between A/R or A/P accounts

  • Write off a receivable against a payable

  • Manage bad debt in the accrual method

  • Remove A/P as the default vendor pre-fill account

 

For more in-depth details, you can check out the link about the warning message: You cannot use more than one AR or AP account in the same transaction

 

Should you need any further assistance, don't hesitate to ask. I'm always here to lend a helping hand. Bye for now! 

southernadmin
Level 1

Can't split accounts receivable

Hi Candice, thanks for the response! 

 

The issue is that none of these solutions apply to what I'm trying to do, as far as I can tell. I need these two separate customers to have their checks applied towards Accounts Receivable. Neither has any A/P with us.

 

So from what I'm seeing, this is just an issue that has no real solution other than to find a different accounting method to work around it?? 

 

BigRedConsulting
Community Champion

Can't split accounts receivable

It reads like you're trying to enter the payments a line items on the deposit, using your AR account. That won't work.

Instead, use the Receive Payments feature to record Payment type transactions, and then include them in a deposit.

 

The flow looks like:

 

Invoice -> Payment -> Deposit

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