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Level 1

Can you permanently delete an inactive customer or supplier?

I understand the importance of keeping some customers and suppliers as inactive but we have a large amount that we would like to delete permanently. Thanks

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Best answer 10-19-2018

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Level 7

Can you permanently delete an inactive customer or supplier?

QBO doesn't delete. It just inactivates. 

You can create 1 customer & then change the name in the inactive customer to the new customer. This will allow you to merge the customers. You can do the same for vendors/suppliers.

View solution in original post

5 Comments
Highlighted
Level 7

Can you permanently delete an inactive customer or supplier?

QBO doesn't delete. It just inactivates. 

You can create 1 customer & then change the name in the inactive customer to the new customer. This will allow you to merge the customers. You can do the same for vendors/suppliers.

View solution in original post

Highlighted
Level 1

Can you permanently delete an inactive customer or supplier?

Why can't I delete customers? I added some people wrongly as customers, I then tried to re-name them to save making wrong customers inactive as they might get re-activated again in future causing us problems. Now I just managed to duplicate the problem because I have the original wrong customer in inactive plus the re-named customer. I like to have my systems working perfectly, so it is really upsetting to have inadvertently filled my quickbooks account with wrong information which I now can't delete. This isn't fair Quickbooks how can we get organised if we can't delete our mistakes.
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Level 2

Can you permanently delete an inactive customer or supplier?

I hear you. This is yet another area in which QBO falls short of desktop QB. It's really pointless.
Highlighted
Level 1

Can you permanently delete an inactive customer or supplier?

This is really stupid- I am making test and I need to enter new customer each time? - thats RIDICULOUS!!!!
Highlighted
Level 1

Can you permanently delete an inactive customer or supplier?

Simple. When you exceed a number x of customer Quickbooks gets $$$$. Predatory business!

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