Cancelled Subscription but still getting charged

Thanks for reaching out to the Community, MZAB.

If you've already cancelled a subscription, but are still noticing a charge for a QuickBooks plan, it's possible you might have a different active subscription that hasn't been cancelled yet.

Since you're unable to retrieve/reset your login credentials or get signed in, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment and discuss it with you.

You can find a phone number to get in touch with them through our Contact Us page. Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any questions. Have a wonderful Friday!

Hi ZackE,

Thanks for your quick reply.

This is exactly what I mentioned, I don't have to that phone number as I am not in the US now, but I assure you I cancelled the subscription for QBO, and I don't have any other product.

Thanks

I appreciate you providing additional information, MZAB. Since you're unable to log in to your account and you're not in the US, I'll offer an alternative way to reach out to our live expert team.

You can reach out to our live support team by visiting this link: https://quickbooks.intuit.com/learn-support/en-us/contact

Our expert team possesses the necessary security protocols to access your account details, which is beyond the scope of what can be done here in the Community space. For successful communication, please refer to this article to learn about our supporting hours: Get help with QuickBooks products and services.

For additional reference, here's an article that explains what will happen to your data after you cancel your subscription: What Happens to my QuickBooks Online Data after I Cancel?

By opting for this alternative way to contact our support team, our experts can review the charges you mentioned and securely access your account.