We were at a show this past weekend and the readers connected no problem to our S20FE phones, but after the phone went to the black screen and we went to use again the reader was disconnected and would not reconnect without wasting a ton of time. We luckily had a S5? with use and that one worked seamlessly. Anyone have this issue as this cannot happen as we get extremely busy at some shows and have multiple people running cards.
I hope you enjoyed your time at the show despite your busy schedules! I'll ensure you're able to run the card reader again on your S20FE phone.
When the phone crashed, it might've corrupted the GoPayment app and caused the connection issues. You can uninstall and reinstall it to fix the issue. Download the app again here: GoPayment Google Play link.
You'll want want to ensure that the S20FE phone has the latest updates to avoid compatibility and app issues.
If you want to see how much you've made from the show, you can run a variety of sales reports in QuickBooks. This topic contains all the articles you need to help you out: Sales reports.
Despite your busy times, I'm still here and ready to help if you have more questions about your card reader or your GoPayments account. Do you have any other questions about the processes in QuickBooks? Add them to your reply and I'll see what I can do.
When I said black screen I meant when the phone goes to sleep mode or whatever you call it. I tried it at the shop today and it did the same thing. The old phone we have it stays connected to even when the phone goes to sleep. If it disconnects it seems to reconnect easily.