Categorizing

I'll help with your question about handling banking transactions in QuickBooks Online, bknust.

There's an easy and simple way of categorizing the payment to the credit card bill so it will not count as a double expense. Here's how:

1. Go to the Banking menu, then proceed to the Banking tab.
2. Select the credit card account and look for the payment. 
3. Click the Pay down credit card radio button.
4. Go to the drop-down list for Transfer account ▼ and select the account you want to send the transaction to.
5. Select Confirm.

If you're not seeing that option, you can also transfer the payment with the Record as transfer option. Here's how:

1. Go back to the Banking menu, then proceed to the Banking tab.
2. Select the checking account where the transfer payment is coming from.
3. Look for the transaction, then select the Record as transfer radio button.
4. Click the drop-down list for Transfer account ▼, then select the credit account where the payment will be sent to.
5. Select Confirm.

Once done, proceed to matching the transaction by following these steps: 

1. Select the Recognized tab and locate the transaction.
2. Under the Action column, select Match.

Let me share these articles with you for additional reference:

• Categorize and Match Online Bank Transactions in QuickBooks Online
• Record Your Payments to Credit Cards

I'll be around if you need anything else.

Thanks for you help. I tried this but I'm still not seeing any difference. Each expense is set as paying the card down. In my global list of expenses, each credit card payment has a matching item in the checking account.

I can't find the Recognized tab you referenced.  Where is that?

Thanks for joining the Community, bknust. I appreciate you performing JenoP's steps.
 

Your Recognized list can be accessed by using the All Transactions ▼ drop-down menu.

Since your credit card payments are still showing up as expenses, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment and conduct further research.
 

You'll be able to reach them while signed in.
 

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then click Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any questions. Have a lovely Monday!

I had a similar question about credit-card payments being recorded as an expense.  I understand now how to use "Pay Down a Credit Card" for credit card payments.  But with respect to past credit-card payments, could someone tell me how to fix the "Type" of payments for past credit-card payments that have been recorded as "Expenses"?  I would like to change them from "Expenses" to Credit Card Payments.

Thanks for your time posting in the Community, @kcorlew_3. I'll make it up to you by helping you modify the payment type from your past credit card payments.

To change the payment type from Expenses to Credit Card Payments, we can delete the transaction and recreate the payment. I'd be delighted to assist you in doing the procedure. 

First, we can go to the Bank Register window to find and delete the transaction. Then, re-record the credit card payment. This time, ensure to fill in the accurate details. Here's how: 

1. Go to + New and choose Pay down credit card.
2. Select the credit card you made the payment to from the drop-down icon.
3. Enter the payment amount.
4. Enter the date of the payment.
5. Select the bank account you paid the credit card with.
6. If you paid with a check, select I made a payment with a check. In the Check no. field, enter the check number, or if you paid electronically, enter the EFT number.
7. If you want to add notes or file attachments, select Memo and Attachments and follow the instructions on the screen.
8. Click Save and Close.

You can also visit this helpful guide for more alternative methods: Record your payments to credit cards in QuickBooks Online. 

Once everything is in place, you'll want to check out this article that can aid you in organizing your transactions: Categorize and match online bank transactions in QuickBooks Online.

Keep me posted if you still have questions or concerns about your transactions in QBO. I'll be around for you.