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Level 1

Changing credit card information to pay annual payroll fee

How do I change the credit card used to make monthly payments for Payroll Annual Fee Enhanced?

Solved
Best answer March 21, 2019

Best Answers
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Moderator

Changing credit card information to pay annual payroll fee

Thanks for joining us here in the Community, @Artifex Solutions.

 

I can help walk you through changing your credit card information for your payroll subscription.

 

You can log into the QuickBooks Payroll Account Maintenance page, then change it under the Annual Billing Details section. Here's how:

 

1. On your QuickBooks Desktop (QBDT) company file, go to the Employees menu at the top.
2. Pick My Payroll Service, then Account/Billing Information on the drop-down.
3. Sign in using your Intuit ID and Password.
4. Go to the Annual Billing Details section and click Edit under Status - Current Payment method.
5. Select the Change Payment link to update your billing information.

 

41.PNG

 

For your reference, you can also check out this article for further guidance: Update billing for Desktop payroll subscription.

 

That should do it. Please let me know how it goes or if you have any additional questions or concerns. I'm always here to help you out. Take care and have a great rest of the day!

View solution in original post

4 Comments
Highlighted
Moderator

Changing credit card information to pay annual payroll fee

Thanks for joining us here in the Community, @Artifex Solutions.

 

I can help walk you through changing your credit card information for your payroll subscription.

 

You can log into the QuickBooks Payroll Account Maintenance page, then change it under the Annual Billing Details section. Here's how:

 

1. On your QuickBooks Desktop (QBDT) company file, go to the Employees menu at the top.
2. Pick My Payroll Service, then Account/Billing Information on the drop-down.
3. Sign in using your Intuit ID and Password.
4. Go to the Annual Billing Details section and click Edit under Status - Current Payment method.
5. Select the Change Payment link to update your billing information.

 

41.PNG

 

For your reference, you can also check out this article for further guidance: Update billing for Desktop payroll subscription.

 

That should do it. Please let me know how it goes or if you have any additional questions or concerns. I'm always here to help you out. Take care and have a great rest of the day!

View solution in original post

Highlighted
Level 1

Changing credit card information to pay annual payroll fee

i still can not find how to update credit card information

Highlighted
Level 1

Changing credit card information to pay annual payroll fee

says I have duplicate addresses and won't process the change

Highlighted
QuickBooks Team

Changing credit card information to pay annual payroll fee

Hello there, @karinslater & @tanya2.

 

I appreciate you for performing the given steps by my colleague. Allow me to add some information when changing billing information. 

 

The reason why you can’t see or change your credit card information is that the level of info in the Employees tab may vary depending on your contact role. If you don't see any details under the Billing Details, this means that you're not the current Primary contact

 

If you're already the primary contact and still cannot access or change credit card information, I recommend getting in touch with our support team. They have the proper tools to pull up your account and help you find the root cause of this issue.

 

Here’s how:

 

  1. Login to your QuickBooks Desktop and click the Help tab on the upper right.
  2. Select QuickBooks Desktop Help.
  3. In the Have a Question window, click the Contact Us link. Then, select any topics.
  4. Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number button.

 

 Please also review our support hours to ensure your issue gets addressed right away.

 

In case you'll want to change your QuickBooks payroll service in the future, you can browse this resource as your guide: How to switch Payroll Service.

 

 I'm always around to lend a hand if you have more QuickBooks concerns. Take care and stay safe always.

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