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Experienced Member

Chargebacks for QuickBooks Online

Do you get charged a Chargeback Fee if you do not dispute the chargeback?

8 Comments
QuickBooks Team

Re: Chargebacks for QuickBooks Online

Good day, NeOasisInteriors.

 

The chargeback fee is a processing fee for handling the issue on your behalf. You'll only get charged once you work with us to dispute the customer's claim. For more information, check this article: Chargebacks for QuickBooks Online.

 

You can also contact our QuickBooks Online Payment support to know more about the chargeback fee.

 

We're just here if you have more questions. Have a good day! 

Experienced Member

Re: Chargebacks for QuickBooks Online

Not sure that answers the question.

if there is no need to dispute the chargeback, does QuickBooks still charge the $25 fee?

QuickBooks Team

Re: Chargebacks for QuickBooks Online

Thanks for getting back to the QuickBooks Community, @arielw24.

 

Allow me to step in and help provide some additional information about the chargeback in QuickBooks Online (QBO). 

 

The chargeback fee is a processing fee for handling the issue on your behalf. If you didn't request to dispute a chargeback, then you'll not be paying for the $25 fee amount. 

 

To learn more about the chargeback, you can check these articles:

Please know that you're always welcome to post if you have any other concerns. I'll be around to help. Have a good one. 

Experienced Member

Re: Chargebacks for QuickBooks Online

We noticed the $25 fee charged immediately before we even had a chance to respond to the email we received from QuickBooks notifying us of the chargeback.

When I called the merchant dept. today, I was told the fee happens automatically even if we choose not to dispute it.

We are getting contradicting info here...

Moderator

Re: Chargebacks for QuickBooks Online

Hi arielw24,

 

An automatic debit follows when the chargeback is initiated by the card issuing bank and sent to Intuit. This debit is passed to the merchant as long as the card holder or issuer has met all of the association requirements.

 

The fee is applied to all chargebacks received regardless of the outcome of the case. This covers the administrative costs associated to the process. 

 

Intuit represents you, the merchant, and our goal is to help you resolve these disputes. However, all remedies must be in compliance with the Card Association rules and regulations.

 

For more-depth information, I suggest checking out the articles above provided by my colleagues. 

 

This should point you in the right direction. Leave a comment below if you have further questions. I'll get them answered.

Experienced Member

Re: Chargebacks for QuickBooks Online

the $25 fee intuit charges it’s clients For processing a dispute for the chargeback.

Now, if I’m understanding you correctly, intuit charges a $25 fee immediately regardless.

Another way of QuickBooks to make money if it’s own customer base.

shame....

Experienced Member

Re: Chargebacks for QuickBooks Online

Thank you for the feedback. My concern is it's a charge for $33 dollars that was disputed. I do not want to pay $25 to get the $33 back if it is not a guarantee. I would rather let this one go if I don't have to pay the $25.

 

Thoughts?

Moderator

Re: Chargebacks for QuickBooks Online

Hi there, @NeOasisInteriors.

 

I'm here to guide you to the right support.

 

To review your account and check for other options to recollect the disputed transaction, it would be best to contact our Merchant Services Team for further assistance. From there, one of our agents will be able to pull up your account and provide additional details about the payment.

 

Here are articles you can bookmark for future reference:

That should point you in the right direction today. Feel free to swing by the Community whenever you have any more questions.