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Level 1

charges

I need a breakdown of the monthly charges.  When we enrolled we provided a credit card for recurring monthly charges however our checking account is being charged for services?

 

1 Comment
QuickBooks Team

charges

Hello @Morndorf,

 

Thanks for posting in the Community. I'm here to assist with your monthly charges.

 

You can see QuickBooks Online subscription charges from within your account. Here's how:

 

  1. Click the Gear icon.
  2. Select Accounts and Settings.
  3. Click Billing & Subscription on the left of the screen.
  4. Select the View payment history link.

 

The following is a screenshot to serve as a visual reference:

 

 

I've included some articles which provide insight into understanding subscription charges:

 

 

Additionally, you may wish to consider contacting the QuickBooks Online Phone Support Team. An agent of this team can pull up your account in a secure environment and go over specific billing questions. You can reach them with the following steps:

  1. Visit the following link: QuickBooks Support.
  2. Choose options for the two prompts.
  3. Click Get Phone Number.

I'm confident this will help you with breaking down the subscription charges.

 

Should you have questions, I'm just a few clicks away. Have a great weekend.

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