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Level 1

Check Printing

Suddenly, check preview screen does not present check image.  Also, PDF link has ceased to display check images.  Cannot print checks!

1 Comment 1
QuickBooks Team

Check Printing

We'll start with the browser troubleshooting first to print your checks correctly again, treasurer100.


Refresh your QBO by clicking the Reload option in the upper right-hand corner. You can also do this by pressing CTRL + F5. Then, close and reopen the program to start a new session with QBO.


If you get the same results, you can try printing the checks using a private browser. This will help us know if the issue is cache related. If the checks print correctly, go back to your previous browser and clear the cache. I'd also suggest switching to Google Chrome, Internet Explorer, or Mozilla Firefox to do this task.


If your checks still don't have the images printed on them, you can find more solutions through this article: Test sequence for PDF printing issues.


Please keep me updated with the results. I'll be here to help if you have questions.

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