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Contractor Direct Deposit American Express Bank

Has anyone had an issue with adding American Express Centurion Bank account information as direct deposit for a contractor?  I have been able to add banking information for all my contractors that I pay via direct deposit however I am receiving a notification for this one to "make sure your bank account information is correct and try saving again".  I chatted with QB support and they do not have a resolution.  I need to be able to pay this contractor direct deposit and this is their only bank account.  We are currently using ADP and want to transition to QB payroll and this Amex Centurion bank account information works with ADP.  Anyone else have any ideas?  

1 Comment 1
QuickBooks Team

Contractor Direct Deposit American Express Bank

Thanks for sharing the details with us, @mbell1.


There's a great chance that American Express Centurion Bank is having their maintenance. Thus, you're unable to add the bank account for your contractor's direct deposit.


I suggest contacting them and verify if they have any issues or updates on their end. 


In addition, I got you this helpful article that can guide you through the detailed steps in printing W-2 in your QuickBooks Online (QBO): How to print W-2 forms.


You can always get back to me if you have other concerns or questions. I'm always around to back you up. Keep safe and stay healthy!

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