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Level 1

Correcting Payment Applied Twice

I have two payments recorded twice against two invoices.  These customers are showing a credit balance on their accounts because of this.  How do I remove/delete/adjust these duplicate payments?  My deposits are correct.  This happened while I was applying a stack of payment checks to the appropriate outstanding customer invoice...definitely operator error!

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Best answer 02-16-2018

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Content Leader

Correcting Payment Applied Twice

Hello mctami,

 

I appreciate you reaching out to us here in the Community. I'm glad to lend a helping hand to get the payments corrected.

 

If you're using QuickBooks Desktop, I've got an article for you that offers several options on how to resolve issues when applying payments to an invoice. You can check it out here: https://community.intuit.com/articles/1502401-resolve-common-issues-when-applying-a-payment-towards-....

 

If you happen to be a QuickBooks Online user, this link provides instructions on how the invoices can be fixed: https://community.intuit.com/articles/1145744-fixing-a-payment-applied-to-the-wrong-customer-invoice.

 

That'll get you back up and running. I wish you and your business continued success. Please let me know if you have any other questions.

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4 Comments
Highlighted
Content Leader

Correcting Payment Applied Twice

Hello mctami,

 

I appreciate you reaching out to us here in the Community. I'm glad to lend a helping hand to get the payments corrected.

 

If you're using QuickBooks Desktop, I've got an article for you that offers several options on how to resolve issues when applying payments to an invoice. You can check it out here: https://community.intuit.com/articles/1502401-resolve-common-issues-when-applying-a-payment-towards-....

 

If you happen to be a QuickBooks Online user, this link provides instructions on how the invoices can be fixed: https://community.intuit.com/articles/1145744-fixing-a-payment-applied-to-the-wrong-customer-invoice.

 

That'll get you back up and running. I wish you and your business continued success. Please let me know if you have any other questions.

View solution in original post

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Level 1

Correcting Payment Applied Twice

An ACH was posted twice, so how do I refund the customer after the charge has cleared.

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Level 1

Correcting Payment Applied Twice

You did not answer the question as I understood it.  I have the same issue and cannot get it resolved.  Merchant Accounts downloaded the exact same payment twice.  How do I get rid of or resolve the duplicate?

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QuickBooks Team

Correcting Payment Applied Twice

Hey there, Mts72 and QBFrustrated.

 

To correct the duplicate payment, I suggest reaching out to our QuickBooks Payments support. They have the tools to help you remove the duplicate transaction or refund the customer. Here's how:

  1. Open this link: https://community.intuit.com/products/quickbooks-payments-help-en-us.
  2. Choose the version of Payments you're using.
  3. Under Still need help?, click Contact us

Don't hesitate to let us know if you have other concerns. 

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