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12batman
Level 1

Correcting processed credit card payments, shows up as quickbooks customer and not showing paid in customers account

I have some payments that were credit cards and processed on line through quickbooks, but they created an account called Quickbooks Customers.  So now it shows that I have overpayment under Quickbooks Customers and the online payment didn't go to that account.  How can I fix this without messing up anything with the customers credit card?  This is from late 2018.  Please help.  I have been trying to fix this for 2 years now.  thank you

1 Comment
YvetteVelarde
Moderator

Correcting processed credit card payments, shows up as quickbooks customer and not showing paid in customers account

@12batman Thank you for joining our community.

 

I can help you fix the payments floating around in undeposited funds. As long as books have not been closed, you should be able to delete the payments showing in undeposited funds.  The payments will then move back to the Merchant Services Deposits area where you can add your customers name to the payment and post to the correct invoice. Here's a visual on what that looks like:

 

 

  1. On the Customer column, select or enter the customer name.
  2. On the Action column, click Apply Payment.

After changing the customer's name, it's automatically applied to the invoice. You can refer to the added screenshot for your visual guide.

For additional reference about Merchant Services transaction, you can also check this article: https://community.intuit.com/articles/1769105.

 

Let me know if that helps.

 

 

 

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