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Experienced Member

Create and manage statements

I have three Companies I run with QB and one of the companies is giving me a fit trying to print customer statements. I have ran this company for three years on this PC and have several customers with invoices, payments, etc. When I got to print statements I get a message "you don't have any customers" which is NOT correct. What can I do?

Solved
Best answer 04-25-2019

Accepted Solutions
Moderator

Re: Create and manage statements

It's nice to have you here again, @Tsox,

 

I appreciate you posting an update about the printing issue with one of your companies. I can add a bit more on how to get past this hurdle.

 

Since you are only having an issue in one company, let's try opening a sample file. Doing this will help us check if there is a corruption issue. Here's how to open a test file:

 

  1. Open QuickBooks.
  2. Go to the File menu and select Close Company.
  3. On the No Company Open box, click the Open a sample file drop-down.
  4. Select the sample business that most closely matches your own.
    blog-img-quickbooks-open-sample-company

If you're not getting the same problem on the test file, let's run the Verify/Rebuild Utility to fix data issues within the program. Here are the steps:

 

To Verify Data:

  1. Go to the File menu.
  2. Tap Utilities then Verify Data.
  3. Click OK on the prompt.

To Rebuild Data:

  1. Click the File menu.
  2. Go to Utilities and select Rebuild Data.
  3. Hit OK to back up your company file.
  4. Wait until the Rebuild is complete.
  5. Click View Results.

Please let me know how it goes by posting a comment below. It's my priority to get to the bottom of this and look forward to providing further assistance. Have a good one!

4 Comments
QuickBooks Team

Re: Create and manage statements

Hi there, @Tsox.

 

There are several causes when printing form QuickBooks. Let me help you perform some troubleshooting steps to print your statements.

 

Before performing the troubleshooting steps, you first need to make sure that your QuickBooks is the latest release.

 

Next, you'll need to make sure that your printer can print documents outside of QuickBooks. If you're unable to print, you may need to run the QuickBooks Print and PDF Repair Tool.

 

If this still doesn't work, you can proceed in resetting your temp folder permissions. To do this, you may follow these steps:

  1. Press the Windows Key + R on your keyboard to open the RUN command.
  2. Type %TEMP% and press Enter.
  3. Right-click on the folder, choose Properties.
  4. Click on the Security tab.
  5. make sure that everything is in Full Control.
  6. You can now try saving the PDF again within QuickBooks.

If these trouble shooting steps, you may need to make sure that you're using the correct printer when printing your statements.

 

I've attached an article that you may read: Resolve Printing Issues.

 

Fill me in if you have any other concerns. I'll be around to help.

Experienced Member

Re: Create and manage statements

Thanks but the problem isn't printing the problem is when I click on statements I get a message "Can't print statement you don't have any customers". Everything else works great, invoices, checks, etc.

 

Moderator

Re: Create and manage statements

It's nice to have you here again, @Tsox,

 

I appreciate you posting an update about the printing issue with one of your companies. I can add a bit more on how to get past this hurdle.

 

Since you are only having an issue in one company, let's try opening a sample file. Doing this will help us check if there is a corruption issue. Here's how to open a test file:

 

  1. Open QuickBooks.
  2. Go to the File menu and select Close Company.
  3. On the No Company Open box, click the Open a sample file drop-down.
  4. Select the sample business that most closely matches your own.
    blog-img-quickbooks-open-sample-company

If you're not getting the same problem on the test file, let's run the Verify/Rebuild Utility to fix data issues within the program. Here are the steps:

 

To Verify Data:

  1. Go to the File menu.
  2. Tap Utilities then Verify Data.
  3. Click OK on the prompt.

To Rebuild Data:

  1. Click the File menu.
  2. Go to Utilities and select Rebuild Data.
  3. Hit OK to back up your company file.
  4. Wait until the Rebuild is complete.
  5. Click View Results.

Please let me know how it goes by posting a comment below. It's my priority to get to the bottom of this and look forward to providing further assistance. Have a good one!

Experienced Member

Re: Create and manage statements

Ended up figuring it out myself. It was a corrupt file and I ran file repair and fixed it. Thanks