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Level 1

Credit Card Bounce Back

I have a client who called and informed QuickBooks of potential fraudulent activity on their account.


Rather than research at the time of the call, QuickBooks Payments allowed the payment to process only to come back a month later and charge the client for the fraudulent activity to the tune of $525 total.


How do I go about finding a solution to this problem? 

Do I need to recommend the client to CANCEL their QuickBooks Payments account? 

1 Comment 1
QuickBooks Team

Credit Card Bounce Back

Hi there, JayPowell. 


Thanks for taking the time to reach out to the QuickBooks Community. Due to the sensitivity of the matter I would recommend reaching out to our Payments Support team, they will be able to help clarify what's going and make sure everything is as it should be. To reach them follow the steps in this link depending on which version of the product you have (QuickBooks Online, Desktop, etc...) 


If there's anything else I can help with in the meantime, feel free to post below at anytime. Thank you and have a lovely evening. 

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