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MN
Community Contributor *

Credit card credit

We authorized one of our vendors to charge our company credit card for 1 invoice. Erroneously, they charged the card for 2 invoices. The next day they issued a credit card credit for the amount of 1 of the invoices. I created a credit card credit but I'm unable to apply it to the invoice that was not meant to be paid. I'm not sure how to show the full payment, the refund of part of the payment, how to apply the credit to the paid invoice that was refunded, and show when we actually did pay the invoice later. If someone could guide me through this, I would appreciate it!
 
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Best answer 09-11-2019

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QuickBooks Team

Re: Credit card credit

It's my pleasure to help you today, MN.

 

I'm here to guide you through the entire process of creating credit card credit in QuickBooks Online (QBO).

 

First, you'll want to use Accounts Payable for the Credit Card Credit. This way, we'll be able to link it with you Bill Payment.

 

Once done, you can now link the Credit Card Credit to one of your Bill Payment:

 

Here's how:

  1. Go to Transaction List by Vendor. (Click Reports and enter Transaction List by Vendor on the search bar).
  2. Look for the Bill that was not supposed to be paid.
  3. Click the payment at the top right of the Bill and open the Bill Payment (Check).
  4. Check the box for the Credit Card Credit.
  5. Then, uncheck the Bill.
  6. Click Save and Close.

 

You can also have these resources with video tutorials to help you learn more about QBO features and functions:

This will get you on the right track. Please touch base with if you need any further assistance with the whole process. I'm always happy to lend a hand.

1 Comment
QuickBooks Team

Re: Credit card credit

It's my pleasure to help you today, MN.

 

I'm here to guide you through the entire process of creating credit card credit in QuickBooks Online (QBO).

 

First, you'll want to use Accounts Payable for the Credit Card Credit. This way, we'll be able to link it with you Bill Payment.

 

Once done, you can now link the Credit Card Credit to one of your Bill Payment:

 

Here's how:

  1. Go to Transaction List by Vendor. (Click Reports and enter Transaction List by Vendor on the search bar).
  2. Look for the Bill that was not supposed to be paid.
  3. Click the payment at the top right of the Bill and open the Bill Payment (Check).
  4. Check the box for the Credit Card Credit.
  5. Then, uncheck the Bill.
  6. Click Save and Close.

 

You can also have these resources with video tutorials to help you learn more about QBO features and functions:

This will get you on the right track. Please touch base with if you need any further assistance with the whole process. I'm always happy to lend a hand.

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