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Credit Card Payment declined

Could you please let me know what result code 5008 means?  A few transactions are declined listed this error and  they also receive the following notice - Error, you can try again or come back later and try connecting then. Please let me know how to resolve this. Thank you.


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Re: Credit Card Payment declined

Hello julie2407,


Thank you for posting here in the Community. It would be my pleasure to assist you with the result code you're getting when processing payments.


You will encounter the Result Code 5008 if there's a need to review the credit card number and the transaction information as well. If the problem persists after verifying the info, I recommend contacting your customer and let them reach out to their credit card issuer to fix the problem.


In case you encounter any transaction result codes in the future when processing payments, I'm also attaching the article on this:


Transaction result codes with e-commerce.


If you need to reach out to one of our QuickBooks Payments support, you can check out the support article I recommend:


Which Payments product do you need help with?.


Let me know if you have further questions about the result code, and I'll be sure to lend a hand.

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