Credit Card payment deposited - but no customer name noted?

KW72 · ‎December 14, 2018

I have noticed that credit card payments are being deposited (via quickbooks) that don't have a customer/credit card holder name noted on the payment. This just started happening. So, printed receipts don't show who paid the invoice..

Why and how does that happen?

update: i had to search by payments in quickbooks. I found the amount that was posted by quickbooks - the transaction id on the receipt I printed from the invoice payment matches the transaction id on the receipt I printed from the credit card payment transaction (from quickbooks credit card payment transaction journal on the merchant side) BUT the credit card numbers are not the same ??

KhimG · ‎December 14, 2018

Hi there, @KW72.

Thanks for providing us with the details of your current situation. I want to ensure you get the help you need.

Verifying the exact reason for the credit card payments not showing customer's name requires the special handling of our Merchant Services Team. However, if you have any general questions or concerns about payments, feel free to include them in your reply and I’ll do what I can to assist you.

In the meantime, please get in touch with our phone support to check your Payments account, which we are unable to do in this public forum. They have the tools to verify and provide answers to any questions you may have.

You can get our updated contact information through this link: https://community.intuit.com/browse/payments-contact-us.

I appreciate your patience, @KW72. Please let me know how this goes. I’ll keep an eye out for your response.

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