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craig-kennedy-fa
Level 1

Credit card payment under review

I received a credit card payment from a customer and QuickBooks still have not released my funds after 11 days. Why?
1 Comment 1
Aldren18
QuickBooks Team

Credit card payment under review

Thank you for reaching out about the delay in receiving your funds, @craig-kennedy-fa. I understand the importance of timely payments. 

 

Let me assist you in checking the status of customer payments in QuickBooks and investigating why they are on hold to expedite the funding process.

 

Here's how you can proceed:

 

  1. Sign in to the Merchant Service Center.
  2. Look for the term Withheld in the Method column; this indicates payment is on hold and we're reviewing it.

 

If a payment is ever on hold:

 

  • You will receive an email at the address associated with your Merchant Service Center account.
  • Carefully review the email for specific instructions to resolve the issues. Additional information may be requested, such as a copy of the original invoice sent to your customer.

 

Follow the steps in the email as soon as possible. Once we have everything, we can usually complete our review within 2 business days. After the review, we can finish processing the payment.

 

Remember to check the Resolution Center and make sure you answer all document requests and questions from our team.

 

Your cooperation will help streamline the resolution process and ensure timely refunds for your transactions.

 

Feel free to read this article for more details: Why are my funds on hold?

 

For future reference, I've added these links to help you perform future tasks in QuickBooks:

 

 

Please let me know if you have further concerns about funds or any QuickBooks-related concerns. I'll make sure to answer them all. Stay safe and take care always.

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