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Level 1

Credit card payments being declined in Merchant Services Center

I am attempting to receive my first credit card payments from a customer. I did a test charge for $5 and it worked. But all other charges for higher amounts were declined. We even tried two of the customer's other cards and all were declined. Is the service center somehow not allowing me to accept these payments ($500, $3400), and if so, what do I do to fix this? Or is it more likely his bank disallowing the charge? Thanks in advance for your help!

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Best answer June 01, 2020

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QuickBooks Team

Credit card payments being declined in Merchant Services Center

Hello there, daddyb60.

 

There are a few possible reasons why a credit card payment is declined. You can find the information here: Why is my customer's card declined?.

 

I'd also recommend reaching out to our Merchant Service Team, so we can check your account.

 

Here's a link where you can get our contact information: Contact Payments Support.

 

Please feel free to add a reply on this thread if you have any additional questions or concerns. Take care and stay safe.

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2 Comments 2
Highlighted
QuickBooks Team

Credit card payments being declined in Merchant Services Center

Hello there, daddyb60.

 

There are a few possible reasons why a credit card payment is declined. You can find the information here: Why is my customer's card declined?.

 

I'd also recommend reaching out to our Merchant Service Team, so we can check your account.

 

Here's a link where you can get our contact information: Contact Payments Support.

 

Please feel free to add a reply on this thread if you have any additional questions or concerns. Take care and stay safe.

View solution in original post

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Level 12

Credit card payments being declined in Merchant Services Center

Contact Support to verify your threshold.

https://quickbooks.intuit.com/learn-support/en-us/payments/contact-payments-support/00/376458

 

Consider having a backup payment service to lower the risk.

https:// melio.grsm.io/quickbooks

 

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