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Credit card payments processed through QB online not showing as deposited



Occasionally, when I process a credit card payment via Stripe/QB online, the funds don't show up as being deposited in my bank account. The money will arrive, but QB Online doesn't recognize them as matching the transaction – and since the processing fee is subtracted, it doesn't match the invoice total. What should I do to resolve this?


Thanks -

1 Comment
QuickBooks Team

Credit card payments processed through QB online not showing as deposited

Welcome to the Online Community, Fighousestudios.


I’d be glad to help with getting the credit card payment matched to your invoice.


Before performing the process, let’s first check the Undeposited Funds to see if the funds are posted there. If the payment is not deposited in the Undeposited Funds, you’ll need to manually make a deposit to correct your financial records.


Here’s how:

  1. Go to the Plus icon, and select Bank Deposit.
  2. You’ll be able to see the payments in the Select Existing Payments section.
  3. Under the Add New Deposits section, enter the processing fee as a negative amount.
  4. Under the Account section, select the Expense account you use to track the fee.
  5. Once done, click on Save.

After entering the deposit, go back to the Banking screen and match the payment. You'll find the step by step process in this article: Add and match downloaded banking transactions.


With these steps, I'm confident that your invoice will be already marked as Paid.


You can reach out to me directly if you have concerns about working in QBO. I'll be glad to assist you further. Have a great day ahead.

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