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Level 1

credit card processing will not work after restore.

Had computer problem and had to "restore" Quickbooks...lost last 12 months of files.  Now credit card processing will not work.  A drop-down box says "shut down computer and get up-date".  I have done that several times with no luck.  I have also had my computer Tec that restored my Quickbooks try and help with no luck.



1 Comment 1

credit card processing will not work after restore.

@JCD1 Welcome to community.


Here are some basic steps to take to get the connection between QuickBooks and your payments account. 


The following article will give you step-by-step instructions: Connect your Payments account to QuickBooks Desktop


If you continue to have problems making the connection, contact support. There may be additional steps to make for the connection.


This link will take you to the QuickBooks support page, where you can select your service and the proper contact channel: Contact Support




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