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PAZ
Level 1

Credit Card processing with 4% Convenience Fee

Is there a way to add our 4% convenience fee, automatically, when a customer pays through QBO with a credit card? Or, do I need to add it to the customer invoice?  However, I will not know when a customer is uses QBO credit card payment unless they call and give me the credit card information via phone.

6 Comments 6
Anonymous
Not applicable

Credit Card processing with 4% Convenience Fee

Glad to see you today, PAZ,

 

I can help you record your credit card convenience fee in QuickBooks Online.

 

At this time, we're unable to automatically charge convenience fees for credit card payments in QuickBooks Online. You'll need to do it manually by adding a new line item on your customer's invoice for the convenience fee. Let me guide you how to do that:

  1. On your invoice transaction, click an empty line below the Product/Service column.
  2. Select Add new from the product or service drop-down.
  3. Choose Service.
  4. Enter the description of the convenience fee on the Name field.
  5. Click Save and close.
  6. Once done, enter the Rate.
  7. Click Save and Close.

You can also record credit card charges directly from the Merchant Services Center. Please check out the Process a Credit Card payment section of this article to know more about the process: Process a Payment in Merchant Service Center

 

That should get you on the right track. Let me know how this goes, PAZ. I'm here to help you if you need further assistance with this concern. Have a good one!

HiddenGem
Level 1

Credit Card processing with 4% Convenience Fee

Has QB online made it so we can automatically charge the credit card fee when a customer opts to pay online with a card?

JaneD
Moderator

Credit Card processing with 4% Convenience Fee

We're glad you're here, HiddenGem.

 

I appreciate you joining us in this thread. I'm here to address your concern with adding a convenience fee in QuickBooks Online (QBO).

 

Giving you the best experience in processing customer's payments is what we aim for. However, adding a convenience or credit card fee automatically on the transaction in QBO hasn't been made available. I recommend following the workaround steps above provided by my colleague, Jen_D.

 

Just in case, you might want to check this article that will help you get a better idea about credit card fees.

 

Please know that we are constantly improving our product's feature to meet your needs. Everything we have developed within the program derives from listening to our customers.

 

You can always check back for any product updates and feature enhancements through this link: https://quickbooks.intuit.com/blog/.

 

I'll also update you in this thread if I hear any changes about the option that you're looking for. 

 

That should do it. I'm always around if you have any other concerns. Have a great day.

nelson777
Level 2

Credit Card processing with 4% Convenience Fee

Is there a way to automate credit card convenience fees in Desktop so we can allow customers to pay online instead of a manual modification of each invoice?  If it's possible in QBO, it should be in Desktop.

JasroV
QuickBooks Team

Credit Card processing with 4% Convenience Fee

Nice to have you joined this thread, Nelson.

 

I can see how having the option to automatically add credit card fees to your customer's invoice is beneficial in running your business. 

 

The option to do is currently not available in QuickBooks Desktop (QBDT). As a way around, you'll want to create a service item for the fee and include it in your customer invoice. I'll show you how.

 

  1. Go to the Lists menu, and select Item List.
  2. On the Item List window, select Item drop-down menu then New.
  3. Select Service as item type
  4. Choose an account from the Account field (refer to your accountant).
  5. Add the name of the item (CC fee).
  6. Complete the item fields and click Save.

 

After that, add the service item as another line item in your customer invoice.2.PNG

 

Additionally, you can also use a third-party app that allows you automatically apply the credit card fees to your invoice. Simply go to the App Center or visit our Apps for QuickBooks Desktop page for reference. 

 

Furthermore, I also recommend sending your feedback to our development team. This way, they can review your suggestion and might consider adding it in the future updates. Here's how.

 

  1. Go to the Help menu.
  2. Select Send Feedback Online.
  3. Then click Product Suggestion.
  4.  Enter your suggestions and details then click Send Feedback

 

You may also find the following articles useful in efficiently managing your customers' payments and accounts:

 

 

If you have any further questions about recording CC fees in QBDT, please let me know in your reply. I'll be here to support you. Have a good one and always take care!

Fiat Lux - ASIA
Level 15

Credit Card processing with 4% Convenience Fee

@nelson777 

QB Payments doesn't offer such feature yet. Consider to have a 3rd party merchant service to integrate with your QBD.

 

Comparison MF and QBD.jpg

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