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Credit Card Transaction Applying to Incorrect Customer

We have a credit card that was charged to the correct person.  But upon going to record the deposit the transaction is applied to a different customer. (similar last name)

My biggest dilemna is the office manager has since left the company so I'm not sure if it was an error to start with prior to approving the credit card transaction?

I of course cant bypass the part to NOT record the deposit.  I have manually  accounted for the Correct Customers payment by just putting it in as cash.
Please Help

PH

Solved
Best answer 09-14-2019

Accepted Solutions
Moderator

Re: Credit Card Transaction Applying to Incorrect Customer

Hi village preschool,

 

You can use the following steps if you need to correct customer payments that were entered through the Make Deposits screen and are not connected to an invoice.

  1. Find the deposit in the register.
  2. Double-click the DEP line.
  3. Delete the deposit line by pressing Ctrl+Delete on your keyboard.
  4. Select the Payments button on the top.
  5. Place a Check mark next to the payments that this deposit belongs to, then choose Save and Close.

The payment should now be applied to the deposit and the reconciliation remains intact.

 

If you need to move a deposited and reconciled payment to the correct customer. Please follow these steps to correct the customer payment that has been deposited and reconciled.

 

Create a duplicate payment for the correct customer.

  1. From the Customers menu, select Receive Payments.
  2. Create a duplicate payment for the correct customer.
  3. Select Save & Close.

Delete the original payment and recreate payment line in (reconciled) deposit.

  1. From the Banking menu, select Make Deposits.
  2. Select the Cancel button at the bottom of the Payments to Deposit window.
  3. In the Make Deposits window, choose the Previous button until you find the deposit containing the original payment (that was incorrectly applied).
  4. Go to the Payments button at the top of the window to open the Payments to Depositwindow again.
  5. Select the newly created payment, then OK to add it to the previously reconciled deposit.
  6. In the Make Deposits window, select the original payment.
  7. From the Edit menu, select Delete Line.
  8. Select Save & Close to automatically replace the original payment with the new payment, then Yes to the warning: "You have changed the transaction.

Delete the original payment.

  1. From the Customers menu, select Receive Payments.
  2. In the Receive Payments window, select the Previous button until you find the original payment.
  3. Select the Edit menu and select Delete Payment.
  4. Select OK to the warning: "Are you sure you want to delete this transaction?", then Save & Close.

Let us know if you have any questions. 

2 Comments
Moderator

Re: Credit Card Transaction Applying to Incorrect Customer

Hi village preschool,

 

You can use the following steps if you need to correct customer payments that were entered through the Make Deposits screen and are not connected to an invoice.

  1. Find the deposit in the register.
  2. Double-click the DEP line.
  3. Delete the deposit line by pressing Ctrl+Delete on your keyboard.
  4. Select the Payments button on the top.
  5. Place a Check mark next to the payments that this deposit belongs to, then choose Save and Close.

The payment should now be applied to the deposit and the reconciliation remains intact.

 

If you need to move a deposited and reconciled payment to the correct customer. Please follow these steps to correct the customer payment that has been deposited and reconciled.

 

Create a duplicate payment for the correct customer.

  1. From the Customers menu, select Receive Payments.
  2. Create a duplicate payment for the correct customer.
  3. Select Save & Close.

Delete the original payment and recreate payment line in (reconciled) deposit.

  1. From the Banking menu, select Make Deposits.
  2. Select the Cancel button at the bottom of the Payments to Deposit window.
  3. In the Make Deposits window, choose the Previous button until you find the deposit containing the original payment (that was incorrectly applied).
  4. Go to the Payments button at the top of the window to open the Payments to Depositwindow again.
  5. Select the newly created payment, then OK to add it to the previously reconciled deposit.
  6. In the Make Deposits window, select the original payment.
  7. From the Edit menu, select Delete Line.
  8. Select Save & Close to automatically replace the original payment with the new payment, then Yes to the warning: "You have changed the transaction.

Delete the original payment.

  1. From the Customers menu, select Receive Payments.
  2. In the Receive Payments window, select the Previous button until you find the original payment.
  3. Select the Edit menu and select Delete Payment.
  4. Select OK to the warning: "Are you sure you want to delete this transaction?", then Save & Close.

Let us know if you have any questions. 

Not applicable

Re: Credit Card Transaction Applying to Incorrect Customer

this worked! thank you so much!

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