We have a credit card that was charged to the correct person. But upon going to record the deposit the transaction is applied to a different customer. (similar last name)
My biggest dilemna is the office manager has since left the company so I'm not sure if it was an error to start with prior to approving the credit card transaction?
I of course cant bypass the part to NOT record the deposit. I have manually accounted for the Correct Customers payment by just putting it in as cash.Please Help
Go to Solution.
Hi village preschool,
You can use the following steps if you need to correct customer payments that were entered through the Make Deposits screen and are not connected to an invoice.
The payment should now be applied to the deposit and the reconciliation remains intact.
If you need to move a deposited and reconciled payment to the correct customer. Please follow these steps to correct the customer payment that has been deposited and reconciled.
Create a duplicate payment for the correct customer.
Delete the original payment and recreate payment line in (reconciled) deposit.
Delete the original payment.
Let us know if you have any questions.
this worked! thank you so much!