credit card transactions lately have been declined w/ an error message. Is there a problem with the card reader? The invoice payments are going through without a problem

Thanks for bringing this up, BEACTIVE. It sounds like there's a bit of a hiccup with the credit card transactions. But no worries, let’s get that card reader back in action so your transactions can go through smoothly again.

To get a better understanding, could you please let me know the exact error message that pops up?  Knowing this will help us pinpoint the issue more accurately.

While you get back to me with that, let's try a few troubleshooting steps for your card reader. Here’s a quick guide to get things back on track:

1. Ensure Bluetooth is On: Make sure your device’s Bluetooth is turned on, as our card readers rely on this connection.

2. Restart the Card Reader: Turn off the reader, then back on by holding the power button until it lights up green. If it’s docked, remove it first.

3. Update Your Apps: Let’s make sure your QuickBooks GoPayment and Online mobile apps are up to date:

• For Apple Devices: 

1. Open the App Store, tap Updates. 
2. Go to Settings, then elect General
3. Then click Software Update.

• For Android Devices: 

1. Go to Settings, then click About device. 
2. Tap Update, then click Check for Updates. 
3. Select Install.

4. Reconnect Your Reader:

• In QBO Mobile App: From the home screen, tap the gear icon, select 'Card Readers', pick your reader, then tap 'Disconnect Reader' and 'Reconnect Reader'.
• In GoPayment App: Follow the procedures based on whether your app is green or blue.

Additionally, if you want to learn more about QuickBooks Payments card readers and which programs or apps they work best with, here’s a helpful community article: QuickBooks Payments card reader features and compatibility.

On top of that, I'm please to inform you that you don't have to tackle your financial management alone. Our QuickBooks Live Experts are just a click away and ready to help you keep things in order. Check them out!

Lastly, for future reference, you might find it useful to download and save sales forms and statements as PDFs in QuickBooks Online. 

Let's stay connected, BEACTIVE. This thread is open for your replies anytime so feel free to drop more queries, and don't hesitate to tag me. Looking forward to hear about your progress.