Hi tubby,
Thanks for joining us in this thread. I'm here to address your credit card payment concern.
You can record the Merchant payment that was processed and track it in QuickBooks Desktop by following the steps above provided by my colleague. Then verify the second payment status by logging in to your Merchant account.
Here's how:
- Sign in to the Merchant Service Center.
- From the Activity & Reports menu, select Transactions.
- Note: By default, the Basic Search will be selected, which search by date and payment type (credit card or check).
- (Optional) Choose the Show advanced option, which allows you to do a more specific search using information like transaction ID and expiration date of the card.
- Click on Search.
- Choose the Transaction ID to display a detailed view of a transaction.
For further guidance, please refer to this article: Search Transactions.
I also suggest reaching out to our Payments Support Team. They have direct access to your account and can securely provide details about the second payment.
Let me show you how:
- Open QuickBooks.
- Go to Help.
- Choose Support and click on the Contact us link.
- Select a topic.
- Click on Get Phone Number or Start a message.
This should point you in the right direction. Please let me know if you have any other concerns. I'll be here to help.
