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credit memo vs journal entry

I have made credit memos and then I have created Journal entries,  to clear those credit memos.  However I still see both transactions in my AR  aging detail report.  How can I cancel them out??  both transactions are from 2018  , so I dont want to delete and start over.  I just need to clear them, so I wont see them on the reports.   any suggestions?

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QuickBooks Team

credit memo vs journal entry

Good day, @marjanbastani.

 

I see that you’ve posted twice on the Community page with the same concern. My colleague already suggested a resolution last 10 hours ago. While checking it, I’ve found that you’ve mentioned that you’re able to find a fix for it, and I’m glad to hear that.

 

Here’s the duplicate post: https://quickbooks.intuit.com/learn-support/en-us/payments/re-how-to-cancel-out-an-old-open-invoice-....

 

We have some video tutorials here to learn more about QuickBooks. You can select each article and the topics listed horizontally for a complete process and tips.

 

In case you need further assistance with QuickBooks in the future, feel free to visit us. We’ll be right here to help you. Have a good day.

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