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Customer ACH payments received and auto-applied

I started using the ACH feature for customers to pay their invoices a few months ago.  Quickbooks auto-applies the payments, and sometimes it seems like Quickbooks is not applying the payment to the correct invoice.  Is there a report I can run or some way I can reconcile the ACH payments received by the Payment ID or invoice date or something so I can be sure that the payment is applied correctly?  We routinely have multiple invoices to the same customer for the same amount and I need to be sure that the correct invoices are being marked paid.   Thank you!

 

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Best answer 03-22-2019

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Moderator

Re: Customer ACH payments received and auto-applied

Thanks for reaching out to the Community, spjanetconway.

 

Let me share some insights about making sure that the ACH payments are correctly applied to the corresponding invoices.

 

Right now, the Transaction ID from the Merchant Service Center won't match on the invoice number from QuickBooks Online (QBO). As much as I would love to assist you in reviewing if the ACH payments were applied to the correct invoice, we are unable to do so since we don't have a reference number that can help us with the process.

 

I suggest contacting our Merchant Service Team. They have the tools and resources to help you review the transactions. You can find their contact information through this link: QuickBooks Merchant Services.

 

The information above will help you get pointed in the right direction. I want to ensure that you're able to resolve this concern, so please let me know how it goes by posting a comment below. Best regards.

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3 Comments
Moderator

Re: Customer ACH payments received and auto-applied

Thanks for reaching out to the Community, spjanetconway.

 

Let me share some insights about making sure that the ACH payments are correctly applied to the corresponding invoices.

 

Right now, the Transaction ID from the Merchant Service Center won't match on the invoice number from QuickBooks Online (QBO). As much as I would love to assist you in reviewing if the ACH payments were applied to the correct invoice, we are unable to do so since we don't have a reference number that can help us with the process.

 

I suggest contacting our Merchant Service Team. They have the tools and resources to help you review the transactions. You can find their contact information through this link: QuickBooks Merchant Services.

 

The information above will help you get pointed in the right direction. I want to ensure that you're able to resolve this concern, so please let me know how it goes by posting a comment below. Best regards.

View solution in original post

Not applicable

Re: Customer ACH payments received and auto-applied

The Merchant Services Customer service has helped me solve this issue : ).  They directed me to go within Quickbooks to Gear Icon, Account&Settings, Payments, and Manage account in the Merchant Details area.   This brought me to the back-end information of the cash movement which shows the details of every ACH deposit, customer names etc.  Exactly what I needed to reconcile the batch deposits.  Thank you so much for your assistance and pointing me in the right direction.

 

 

QuickBooks Team

Re: Customer ACH payments received and auto-applied

Greetings, spjanetconway.

 

I'm happy to know that everything got sorted out and you're set on the right path thanks to my colleague PreciousB. For future reference, I'm also including this resource which contains more information about receiving ACH payments: Create invoices with payment link

 

The Community is full of experts possessing knowledge in all facets of QuickBooks, so please reach out to us here if there's anything you need. We're always happy to help you along your road to victory. Wishing you and your business continued success.

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