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Level 1

Customer Credit Card Payments

How do people allow for the cost of the credit card charges that are taken from our customer payments?  We had quite a large invoice that was paid by a customer but after credit card fees we lost $2000.  Does anyone allow extra for these fees in their billing or do you just not allow credit card payments over a certain amount to avoid this?

4 Comments 4
QuickBooks Team

Customer Credit Card Payments

Hello Vivian75,

If you're using a third-party for the customer payments, I'd recommend reaching out to them. Otherwise, contact our QuickBooks Payments Team to request for a limit. Before doing so, please check our support hours here.


Then, click on this link to get our contact information: Contact Payments Support.


Please feel free to leave a comment if you have any additional questions or other concerns. Take care.

Level 1

Customer Credit Card Payments

we offer credit payment option to our customers on our invoices but we want to put an extra 3.5% or whatever on top of the invoice amount for credit card payments if a customer chooses to use that option - we're hoping this can automatically be added if a customer chooses that option - is that possible?

Fiat Lux - ASIA
Level 15

Customer Credit Card Payments


You can ask your client to utilize this 3rd party payment service. They may stretch their cash flow by creating up to a 45-day float by paying bills via a credit card, even if the vendor doesn’t accept credit cards.
Vendors get paid with a physical check or with electronic bank transfers. You choose how you pay.



Teddy Elsen
Level 1

Customer Credit Card Payments

Hey Vivian75,


It is possible to have a fee added to credit card transactions using a Quickbooks add-on called Bill & Pay. When customers select their payment method online, Bill & Pay adds a % of your choice only for credit card payments. The added fee is categorized and synced back with QB for each transaction. This feature is $10/month and $50 for activation.


Bill & Pay info here 


I'll keep an eye on this thread, if you have specific questions please reply here or reach me directly by PM.

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