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Level 2

customer credit/refund

A client accidently sent us an additional check.  Now we need to refund it.  How do I record their check (overpayment) so that it is tied to the refund check and zeros out?

5 Comments 5
QuickBooks Team

customer credit/refund

Hi there, herblady.


Thank you for visiting the QuickBooks Community. I'll be providing steps to ensure you can refund your customer.


There are several ways to record a refund based on various scenarios. Since you received a check as an overpayment, you can record a refund to your customer using a check or expense. It reduces your bank's balance and offsets the customer's open credit, overpayment or prepayment.


Here's how:


  1. Click the + New button. Then, choose ExpenseAdd expense or Check
  2. Select the customer you want to refund from the Payee dropdown list.
  3. From the Payment account dropdown arrow, select the bank account to which you deposited the overpayment to.
  4. On the first line of the Category column, choose Accounts Receivable.
  5. Enter how much you want to refund in the Amount field.
  6. Fill in the other necessary fields.
  7. Click Save and close.


Once done, you can now link the refund to the customer's credit or overpayment by going to the Receive payment section. You can open this article to view steps on how to perform the process: Record a customer refund in QuickBooks Online.


Lastly, you may refer to this article to see details on how the Sales page provides you a great at-a-glance view of the status of all your sales transactions: View sales transactions.


Let me know if there's anything else you need help with managing your customer's refund or other QuickBooks-related concerns. I'm always here to help you anytime. Take care and keep safe!

Level 2

customer credit/refund

Thanks Christi Ann

Candice C
QuickBooks Team

customer credit/refund

Hey, @herblady


You're welcome! 


I'm so glad we were able to help you out. 


Feel free to come back if you have any other concerns. We're always here to have your back. Take care!

Level 2

customer credit/refund

How do I access this year's 1099 information to date?  QB is only showing last year.


QuickBooks Team

customer credit/refund

Thank you for joining the thread. I'll share some information that could help clear things up about 1099.


In QuickBooks Online, the availability of the 1099 feature depends on the tax year and the specific release schedule of QuickBooks. Generally, the 1099 feature becomes available in QuickBooks Online towards the end of the calendar year, typically in December or early January.


For the 2023 transactions, you'll be able to review and file them in our system by January 2024. 1099s are due to the IRS and your contractors by January 31. However, we recommend you e-file before January 29 at 5:00 PM PT. It is to ensure your 1099s can be postmarked to your contractors by January 31. You can e-file 1099s through January 31 to be on time with the IRS. E-file is open until April 30.


If you wish to view your 1099 for the current year, you can pull up the 1099 Transaction Detail Report. Here is how:


  1. Go to Reports from the left menu. 
  2. Enter 1099 Transaction Detail Report in the Search box and select it. 
  3. Select Customize
  4. Click Run report


You can visit this article to learn more about what 1099 forms there are and how you can prepare for the upcoming tax season: 



If you have any further questions or need additional assistance, please don't hesitate to ask.

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