Is there a way to undo customer credits? I have a customer who pays one year in advance. She just paid again and I noticed she had a credit of $1785. Last year even though she paid and her account in the customer list was correct, in the invoice portion each quarter showed an open balance. I applied the credit of $1785. To make it more complicated she had only a partial credit for 2nd quarter of 2019. Now in her customer account it shows she has a credit of -$1410.
If you have an answer for this I would greatly appreciate the advice.
Glad to know that your issue has been resolved. Feel welcome to drop by anytime if you have other QuickBooks questions. You can always count on us here in the Community to help you every step of the way.
You can visit our Help articles page in case you got other QuickBooks concerns, such as setting up advanced reports, online banking, manage reconciliation, transactions, import and export data lists, etc.